topic Re: Access to Mods in Get Support

Access to Mods

vincep — Wed, 05 Jan 2022 13:33:12 GMT

its near imposible to contact Mods for issues ..can't public Mobile schedual Moderators to make sure at least 1-2 are on at all times ...seeing that you dont have a call centre

Re: Access to Mods

Himanshu1 — Tue, 13 Aug 2019 03:26:53 GMT

Can I know what the issue is?

Are the moderators not replying or are you not being able to contact them?

(Please note: I am not a moderator)

Re: Access to Mods

will13am — Tue, 13 Aug 2019 03:29:03 GMT

@vincep , they could buy likely won't. It is a discount brand, they will try to save pennies at every opportunity.

Re: Access to Mods

Anonymous — Tue, 13 Aug 2019 03:29:51 GMT

@vincep wrote:
its near imposible to contact Mods for issues ..can't public Mobile schedual Moderators to make sure at least 1-2 are on at all times ...seeing that you dont have a call centre

It is what it is.

@Moderator_Team < Click this.

That's the system we have.

What's going on that you want to contact them?

Or are you adding your voice to the discontent of response time?

Re: Access to Mods

JPM1988 — Tue, 13 Aug 2019 03:36:19 GMT

5 days of no service, 72+ hours no reply for me

Re: Access to Mods

computergeek541 — Tue, 13 Aug 2019 04:14:18 GMT

@vincep wrote:
its near imposible to contact Mods for issues ..can't public Mobile schedual Moderators to make sure at least 1-2 are on at all times ...seeing that you dont have a call centre

I do not know the internal workings of moderator scheduling, but I would be all for increased moderator hours if it doesn't affect the price. Back in March, moderator hours were increased. During those hours, there always does seems to be at least one moderator logged in to the Community.

In this Community at times such as 3am, there are sometimes only a few members logged in. I'm not sure if having someone here during those times would be cost-effective.

Most of the complaints that I've read about aren't usually about the moderators' hours of operations, but rather about the amount of wait time.

Re: Access to Mods

XionBunny — Tue, 13 Aug 2019 04:29:43 GMT

Honestly people need to be patient, what would really lower wait times would be folks not having to message them over minor things causing backlogs, then those with service issues would see them respond quicker. Also always have a backup voip line.

Re: Access to Mods

vincep — Tue, 13 Aug 2019 04:42:31 GMT

No clue what you are talking about , how long is long enough to wait for reply ..thinking 72 hours is a little excessive .

Re: Access to Mods

vincep — Tue, 13 Aug 2019 04:44:14 GMT

sorry not disussing it with you ..moderator only solutions sorry

Re: Access to Mods

vincep — Tue, 13 Aug 2019 04:44:56 GMT

Re: Access to Mods

vincep — Tue, 13 Aug 2019 04:45:39 GMT

discountinued Brand ??

Re: Access to Mods

Anonymous — Tue, 13 Aug 2019 04:55:42 GMT

@vincep wrote:
sorry not disussing it with you ..moderator only solutions sorry

As you wish. Enjoy the wait. It sucks. I'm sorry you're up against a problem that only they can help you with. There could be ideas offered here but oh well.

Re: Access to Mods

XionBunny — Tue, 13 Aug 2019 05:00:12 GMT

Well looks like the OP literally just came here to complain and cause undue stress. Complaints aren't helpful, solutions are, so is constructive criticism, and seeking help from others.

Re: Access to Mods

vincep — Tue, 13 Aug 2019 16:01:23 GMT

cause un due stress ? how is it causing you any stress ? we are the ones that have to wait to get a reply from the Moderators ...it seems like some of the Members on here are disputing letgitamate issues with public mobile for their own motivation .There is no other logical reason for you guys to deflect the issues , just to have the concerned memeber to give up questioning public mobile's defective customer service .

And no i'm not discussing my issues with pervileged members , because every time i have raised a concern ..i've been ridiculed as to why have i posted on a forum ..to seek a Moderators advise and guidence ....the issues has been not being able to talk to a modertator to solve some issues in the first place .

Re: Access to Mods

Poogzley — Wed, 14 Aug 2019 13:35:21 GMT

Does anyone know what is the current wait time? I sent in a request 4 days ago and still have not heard back...

Re: Access to Mods

Triguy — Wed, 14 Aug 2019 13:40:31 GMT

It is usually takes 48 -72 hours for a response. I think they are backlogged so it is taking longer.

Re: Access to Mods

geopublic — Wed, 14 Aug 2019 13:41:53 GMT

@Poogzley wrote:
Does anyone know what is the current wait time? I sent in a request 4 days ago and still have not heard back...

@Poogzley Send a follow up message requesting a status update.

Re: Access to Mods

Poogzley — Wed, 14 Aug 2019 13:42:16 GMT

@Triguy wrote:
It is usually takes 48 -72 hours for a response. I think they are backlogged so it is taking longer.

That's kind of disappointing considering it is the only means of communication with public mobile...

Re: Access to Mods

Poogzley — Wed, 14 Aug 2019 13:43:33 GMT

@geopublic wrote:
@Poogzley wrote:
Does anyone know what is the current wait time? I sent in a request 4 days ago and still have not heard back...
@Poogzley Send a follow up message requesting a status update.

Wouldn't that just slow things down more and create a backlog for moderators?

Re: Access to Mods

geopublic — Wed, 14 Aug 2019 14:03:41 GMT

@Poogzley wrote:
@geopublic wrote:
@Poogzley wrote:
Does anyone know what is the current wait time? I sent in a request 4 days ago and still have not heard back...
@Poogzley Send a follow up message requesting a status update.
Wouldn't that just slow things down more and create a backlog for moderators?

@Poogzley In my opinion no, asking for a status update will not slow things down. Others claim that it just goes in the queue and it is strictly a FIFO system. Nobody really knows. So do as you wish.