topic Re: Help - Rarely Use Data, but shows 90% Used in Get Support

Help - Rarely Use Data, but shows 90% Used

bonsai3339 — Wed, 05 Jan 2022 13:32:20 GMT

Help - Rarely Use Data, but shows 90% Used

Any insights appreciated.

I rarely use cellular except when no wifi or when using my iPhone's GPS.

So I I knew it didn't make sense when I received a text early December saying 90-95% of my data was used up.

But since I received the Happy Holidays extra Gig of data before I had a chance to contact PM, I figured I wouldn't bother.

Then a few days ago I get the message again, saying I'm 90% used up.

Has someone 'hijacked' my data?

Or? Is there a setting on my phone that I need to change?

My Settings typically are:

Cellular Data - on

Cellular Data Options - Enable LTE - on

Cellular Data Options - Data Roaming - on

At the moment I have Cellular Data turned off as I am afraid just by having it on it's being used up.

Thanks for help!

Re: Help - Rarely Use Data, but shows 90% Used

swimswam — Sat, 14 Dec 2019 19:02:36 GMT

Since you have an iPhone I would recommend going to you iPhone 'Settings' then open up 'Cellular' options, scroll down and turn off data use for any apps you don't want to use your cellular data with. Some apps do auto updates or are just running in the back ground using data.

Re: Help - Rarely Use Data, but shows 90% Used

Triguy — Sat, 14 Dec 2019 19:03:14 GMT

Check your settings to make that you don't have automatic updates for apps. Also turn off GPS.

https://www.publicmobile.ca/en/on/get-help/articles/managing-your-data-usage

Re: Help - Rarely Use Data, but shows 90% Used

wetcoaster — Sat, 14 Dec 2019 19:10:16 GMT

In addition to the above: turn WiFi assist off. That function uses data even if you are on WiFi if the phone seems the connection strength too weak (whatever that the trigger is for that)

Re: Help - Rarely Use Data, but shows 90% Used

TEJ20 — Sat, 14 Dec 2019 19:24:26 GMT

check your data usage in setting

Re: Help - Rarely Use Data, but shows 90% Used

bonsai3339 — Sat, 14 Dec 2019 19:24:54 GMT

Thank you swimswam. I hope this solves the problem: I have a ticket in for a moderator just in case 🙂

Re: Help - Rarely Use Data, but shows 90% Used

bonsai3339 — Sat, 14 Dec 2019 19:26:19 GMT

Thank you Triguy. I hope this solves the problem: I have a ticket in for a moderator just in case 🙂

Re: Help - Rarely Use Data, but shows 90% Used

bonsai3339 — Sat, 14 Dec 2019 19:30:15 GMT

Thanks wetcoaster. Mine is off but I appreciate the suggestion!

Re: Help - Rarely Use Data, but shows 90% Used

bonsai3339 — Sat, 14 Dec 2019 19:53:33 GMT

Thanks TEJ20. I appreciate the suggestion.

Re: Help - Rarely Use Data, but shows 90% Used

bonsai3339 — Sat, 14 Dec 2019 20:02:07 GMT

Am still waiting on the moderators to get back to me as I want to ensure everything has been looked into. I've followed all the advice here and super appreciate each of you for providing it. If I am given new information I will post it here.

Thanks again all of you wonderful people!

Re: Help - Rarely Use Data, but shows 90% Used

darlicious — Sat, 14 Dec 2019 21:49:08 GMT

@bonsai3339 wrote:
Thank you Triguy. I hope this solves the problem: I have a ticket in for a moderator just in case 🙂

@bonsai3339 Excellent advice from @Triguy and good that you have a ticket submitted with the moderators. Go thru the data usage with your apps to see if it matches with the usage on your account. There was an issue when the holiday gifts were first given out where the system was recording data usage even when customers were on WiFi only. As suggested...i have my data saver on, data tracker enabled and I reset it every month that does not have 30 days. I also turn off fore ground and background data usage on almost all apps that allow me to do so.