topic Re: Unable to reactivate account in Get Support

Unable to reactivate account

jimidee — Wed, 05 Jan 2022 13:32:12 GMT

The credit card I used to register was compromised and was being replaced when my monthly renewal came due. My account was suspended because of the lack on CC number and I am unable to reactivate it even though I have purchased a voucher with sufficient funds to meet the cost. I have tried the *611 route and using the Reactivate Current Plan button and the Make a Payment Button to add the voucher number. Soft ware seems to be going in circles and will not recognize my inputs. What the hell can i do now??

Re: Unable to reactivate account

kselmak — Sun, 11 Aug 2019 00:01:32 GMT

Can you contact moderators

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In a meantime try Again logging in from time to time

Also try using incognito mode to try to add the voucher again

Re: Unable to reactivate account

geopublic — Sat, 10 Aug 2019 23:44:52 GMT

@jimidee wrote:
The credit card I used to register was compromised and was being replaced when my monthly renewal came due. My account was suspended because of the lack on CC number and I am unable to reactivate it even though I have purchased a voucher with sufficient funds to meet the cost. I have tried the *611 route and using the Reactivate Current Plan button and the Make a Payment Button to add the voucher number. Soft ware seems to be going in circles and will not recognize my inputs. What the hell can i do now??

j

@jimidee Adding a $1 or $5 to your account funds has been known to wakeup the reactivation process. Maybe worth a try.

Re: Unable to reactivate account

GinYVR — Sun, 11 Aug 2019 00:02:01 GMT

@jimideeWhen you add your voucher did you get a postive response that your voucher has been added? (eg there is a balance in your selfserve) The PIN is a 12 digit code. I would recommend making sure the voucher has been registered in the system first. As vouchers sometimes are not immediately valid if it is bought at a store.

Re: Unable to reactivate account

kselmak — Sun, 11 Aug 2019 00:04:02 GMT

@GinYVR wrote:
@jimideeWhen you add your voucher did you get a postive response that your voucher has been added? (eg there is a balance in your selfserve) The PIN is a 12 digit code.

As I understand it looks like the website just times out when they try to add voucher, so no really error message. I guess they should just keep trying from time to time while they wait for the moderator. It's probably the website issue.

But also phone won't let them add.

@jimidee what happens with 611 attempt?