topic Re: Can’t make or receive calls, but data and texting is fine in Get Support

Can’t make or receive calls, but data and texting is fine

Gene2u — Wed, 05 Jan 2022 13:32:10 GMT

I’m on vacation from Manitoba to Newfoundland. I’m currently in central Newfoundland, in a small town, but currently have full bars on my iPhone 7 Plus.

Data works, texts work. Try phone calls, it attempts to call, but there are no ringing, just silence, the phone says “Calling Angela” but nothing ever happens. I wonder if it’s a network issue, lots of people around here complain about similar issues. My wife is on Koodo and she can’t call either, but her iPhone SE eventually suggests Wi-Fi calling.

Any ideas? I could call back in MB

Re: Can’t make or receive calls, but data and texting is fine

dabr — Sat, 10 Aug 2019 23:09:32 GMT

@Gene2u wrote:
I’m on vacation from Manitoba to Newfoundland. I’m currently in central Newfoundland, in a small town, but currently have full bars on my iPhone 7 Plus.

Data works, texts work. Try phone calls, it attempts to call, but there are no ringing, just silence, the phone says “Calling Angela” but nothing ever happens. I wonder if it’s a network issue, lots of people around here complain about similar issues. My wife is on Koodo and she can’t call either, but her iPhone SE eventually suggests Wi-Fi calling.

Any ideas? I could call back in MB

You could try restarting your phone, but if others are also having similar issues I wonder if this is another system glitch.

Re: Can’t make or receive calls, but data and texting is fine

sheytoon — Sun, 11 Aug 2019 23:01:52 GMT

Where are you specifically? Bell's newer sites are LTE only, which means zero voice service on Public Mobile.

VoLTE will work on the main brands (Telus, Bell, Koodo, Virgin) on approved phones.

Re: Can’t make or receive calls, but data and texting is fine

GinYVR — Sat, 10 Aug 2019 23:13:52 GMT

@Gene2uOne possibility is you have LTE connection but no 3G connection which voice requires. I am not sure there is anything much you can do, other than hoping it is a temporary glitch.

Re: Can’t make or receive calls, but data and texting is fine

mh1983 — Sat, 10 Aug 2019 23:16:34 GMT

@sheytoon wrote:
Where are you specifically? Bell's newer sites are LTE only, which means zero voice service on Public Mobile.

VoLTE will work on the main brands (Telus, Bell, Koodo, Virgin).

Wow, this stinks. What if the phone is set to LTE? Even if it connects to PM's throttled LTE, would voice not work?

Will PM look at adopting LTE more widely at some point?

Re: Can’t make or receive calls, but data and texting is fine

GinYVR — Sat, 10 Aug 2019 23:16:36 GMT

@mh1983Public Mobile needs 3G connection for voice and SMS.

Re: Can’t make or receive calls, but data and texting is fine

mh1983 — Sat, 10 Aug 2019 23:17:04 GMT

@GinYVR wrote:
@mh1983Public Mobile needs 3G connection for voice and SMS.

That's disappointing, but thanks for confirming.

Re: Can’t make or receive calls, but data and texting is fine

jor123 — Sat, 10 Aug 2019 23:20:49 GMT

@GinYVR wrote:
@mh1983Public Mobile needs 3G connection for voice and SMS.

SMS works on LTE, doesn't it?

I believe there is a LTE only cell site in Point Leamington and another somewhere around Gander (Lumdsen)?

Re: Can’t make or receive calls, but data and texting is fine

Gene2u — Sat, 10 Aug 2019 23:40:40 GMT

@sheytoon wrote:
Where are you specifically? Bell's newer sites are LTE only, which means zero voice service on Public Mobile.

VoLTE will work on the main brands (Telus, Bell, Koodo, Virgin).

Thanks sheytoon,

That might very well be the problem. I’m in Point Leamington, a small town on the coast northeast of Grand Falls-Windsor. The towers here are quite new (about two years ago), I remember in past years there was no coverage, or people would have to sit on a tall hill to get service. The people I’m visiting are with Bell and they have full service, even calls 😉

Re: Can’t make or receive calls, but data and texting is fine

sheytoon — Sat, 10 Aug 2019 23:44:02 GMT

@GinYVR wrote:
@mh1983Public Mobile needs 3G connection for voice and SMS.

Voice needs 3G, but SMS works on LTE.

Re: Can’t make or receive calls, but data and texting is fine

sheytoon — Sun, 11 Aug 2019 13:45:57 GMT

@mh1983 wrote:
Wow, this stinks. What if the phone is set to LTE? Even if it connects to PM's throttled LTE, would voice not work? Will PM look at adopting LTE more widely at some point?

If the phone is set to LTE, it will provide data and SMS only. There would be no voice. It's up to Telus to decide when they want to allow VoLTE for PM subscribers.

Re: Can’t make or receive calls, but data and texting is fine

Gene2u — Sun, 11 Aug 2019 00:03:02 GMT

@jor123 wrote:
@GinYVR wrote:
@mh1983Public Mobile needs 3G connection for voice and SMS.
SMS works on LTE, doesn't it?
I believe there is a LTE only cell site in Point Leamington and another somewhere around Gander (Lumdsen)?

Ha! So cool that you mentioned Point Leamington before I had the chance. Cheers!

Re: Can’t make or receive calls, but data and texting is fine

geopublic — Sun, 11 Aug 2019 00:05:38 GMT

@jor123 wrote:
@GinYVR wrote:
@mh1983Public Mobile needs 3G connection for voice and SMS.
SMS works on LTE, doesn't it?
I believe there is a LTE only cell site in Point Leamington and another somewhere around Gander (Lumdsen)?

@jor123 Yes, you are correct SMS works over LTE.

Re: Can’t make or receive calls, but data and texting is fine

jor123 — Sun, 11 Aug 2019 00:06:17 GMT

@Gene2u wrote:
@sheytoon wrote:
Where are you specifically? Bell's newer sites are LTE only, which means zero voice service on Public Mobile.

VoLTE will work on the main brands (Telus, Bell, Koodo, Virgin).
Thanks sheytoon,

That might very well be the problem. I’m in Point Leamington, a small town on the coast northeast of Grand Falls-Windsor. The towers here are quite new (about two years ago), I remember in past years there was no coverage, or people would have to sit on a tall hill to get service. The people I’m visiting are with Bell and they have full service, even calls 😉

Yeah, the small new LTE site in Point Leamington has no HSPA at all so PM voice calls wouldn't work. It sucks we can't take advantage of network expansions now if Bell is just going to deploy on LTE...

Re: Can’t make or receive calls, but data and texting is fine

geopublic — Sun, 11 Aug 2019 00:09:21 GMT

@Gene2u Just download Hangouts dialer and make calls across NA for free using Data.

Re: Can’t make or receive calls, but data and texting is fine

Master2001 — Sun, 11 Aug 2019 00:12:43 GMT

None of Bell or Telus tower only accept LTE. When on voice call, phone switch on “4G HSPA+” even if you are withing 4G LTE coverage.
Voice will use LTE only if VoLTE is enable on the phone and only new phone can do VoLTE.

Re: Can’t make or receive calls, but data and texting is fine

jor123 — Sun, 11 Aug 2019 00:14:01 GMT

@Master2001 wrote:
None of Bell or Telus tower only accept LTE. When on voice call, phone switch on “4G HSPA+” even if you are withing 4G LTE coverage.
Voice will use LTE only if VoLTE is enable on the phone and only new phone can do VoLTE.

This site is a LTE only small cell that doesn't broadcast any 3G. There are no other 3G sites in range so the phone will just go to no service.

Re: Can’t make or receive calls, but data and texting is fine

Master2001 — Sun, 11 Aug 2019 01:09:23 GMT

Your phone should work, check the configurarion of your phone

How to change the network mode on my Apple iPhone 7 Plus:

https://support.bell.ca/Mobility/Smartphones_and_mobile_internet/Apple-iPhone-7-Plus.how_to_change_the_network_mode_on_my_apple

Re: Can’t make or receive calls, but data and texting is fine

sheytoon — Sun, 11 Aug 2019 23:05:25 GMT

@Master2001 please don't make things up. There are multiple sites in the network that are LTE only.

Not only that, VoLTE is not enabled for any PM subscribers yet, regardless of the phone's capability.

Re: Can’t make or receive calls, but data and texting is fine

smp99 — Sun, 11 Aug 2019 01:04:11 GMT

Great thread. We are going to Nfld next week and driving and staying in that area. So glad I was made aware of this.

Thanks