topic Re: Sim Card Invalid in Get Support

Sim Card Invalid

NormaD2469 — Wed, 05 Jan 2022 13:31:49 GMT

new card just bought today and trying to activate sons SIM and says invalid

Re: Sim Card Invalid

geopublic — Sat, 14 Dec 2019 00:36:34 GMT

@NormaD2469 wrote:
new card just bought today and trying to activate sons SIM and says invalid

@NormaD2469 That happens when during the activation something goes wrong and the session lock is still active. If you wait for about an hour the lock will clear and you should be able to complete the activation.

Re: Sim Card Invalid

dabr — Sat, 14 Dec 2019 00:37:12 GMT

@NormaD2469 wrote:
new card just bought today and trying to activate sons SIM and says invalid

Wait one hour before retrying. Also try a different browser and clear your cache/cookies and use incognito mode.

Re: Sim Card Invalid

popping — Sat, 14 Dec 2019 00:37:44 GMT

@NormaD2469 wrote:
new card just bought today and trying to activate sons SIM and says invalid

Retart your browser and start over again.

Double check the SIM card 19 digits serial number.

If failed, wait 1 hour and try it again.

If failed again, bring it back to the store for exchange.

Re: Sim Card Invalid

NormaD2469 — Sat, 14 Dec 2019 00:39:29 GMT

thank you

Re: Sim Card Invalid

NormaD2469 — Sat, 14 Dec 2019 03:09:31 GMT

waited 2 hours ,cleared cache and cookies tried different browser still saying invalid Sim

Re: Sim Card Invalid

cavemantoronto — Sat, 14 Dec 2019 06:50:19 GMT

@NormaD2469 wrote:
waited 2 hours ,cleared cache and cookies tried different browser still saying invalid Sim

If sim card number still invalid, you will need to exchange. It was used before.

Re: Sim Card Invalid

NormaD2469 — Sun, 15 Dec 2019 21:38:36 GMT

Sim card is still saying invalid , becauseof the error i got when setting up the account , but the issue now is it took the money out of the bank account for payment ,but when trying to log in ,it says no account set up for that email address ,so public mobile took the money and now it is not attaching it to an account ???? help , any such thing as a live agent ,this is getting very frustrating

Re: Sim Card Invalid

dabr — Sun, 15 Dec 2019 21:43:15 GMT

@NormaD2469 wrote:
Sim card is still saying invalid , becauseof the error i got when setting up the account , but the issue now is it took the money out of the bank account for payment ,but when trying to log in ,it says no account set up for that email address ,so public mobile took the money and now it is not attaching it to an account ???? help , any such thing as a live agent ,this is getting very frustrating

@NormaD2469 Have you tried your SIM card in your phone to see if it works.

You would need to contact moderators via SIMon here: https://publicmobile.ca.ada.support/chat/

Type 'rep', select 'contact us', select 'submit ticket' and follow the rest of the prompts to finish submission. They should be able to help you get your account and SIM activated.

Re: Sim Card Invalid

waternlava — Sun, 15 Dec 2019 22:37:18 GMT

PM dosen't have any live agents or a call center.

You can contact a moderator through SIMon for help.