topic Re: Model number in Get Support

Model number

Marco3 — Wed, 05 Jan 2022 13:31:47 GMT

So on the page that list the models accepted on this network I can get a phone from any other country? Example I live in Canada but can use an US phone?

Re: Model number

geopublic — Sat, 14 Dec 2019 00:33:37 GMT

@Marco3 wrote:
So on the page that list the models accepted on this network I can get a phone from any other country? Example I live in Canada but can use an US phone?

@Marco3 Yes, as long as it supports the Public Mobile's bands. In fact you can buy and use phones from all over the world not just the US.

Re: Model number

dabr — Sat, 14 Dec 2019 00:33:47 GMT

@Marco3 wrote:
So on the page that list the models accepted on this network I can get a phone from any other country? Example I live in Canada but can use an US phone?

As long as the phone is unlocked and is compatiable on PM's (Telus) network, the answer is yes.

Re: Model number

totalUser — Sat, 14 Dec 2019 00:35:40 GMT

Yes as long as the phone can work on telus frequencies

Umts 850 and 1900 mhz for talk and text

L2, l4, l5 i believe for lte and some more would also be useful

Re: Model number

popping — Sat, 14 Dec 2019 00:42:51 GMT

@Marco3 wrote:
So on the page that list the models accepted on this network I can get a phone from any other country? Example I live in Canada but can use an US phone?

Yes, you can use any unlocked phone which support the following frequencies

Please note that PM uses 3G for voice calls. Therefore, LTE only phone will not work with PM. On the other hand, 3G only phone will work with PM but on 3G data.

Re: Model number

sheytoon — Sat, 14 Dec 2019 00:57:26 GMT

Just be careful with US phones. They may be locked, or have custom firmware that prevents foreign SIMs from using LTE.

Re: Model number

CannonFodder — Sat, 14 Dec 2019 01:02:20 GMT

@sheytoon wrote:
Just be careful with US phones. They may be locked, or have custom firmware that prevents foreign SIMs from using LTE.

And from what I've read recently, U.S. providers aren't obligated(as they are in Canada) to provide unlock codes for their phones.....

Re: Model number

iPhoneUser — Sat, 14 Dec 2019 01:11:08 GMT

If you want to check the Telus system for compatibility check here.

If you are talking about an iPhone, I can give you a site to verify for carrier status....locked to carrier by name or if it is unlocked.

Let me know, happy to help.

Re: Model number

Marco3 — Sat, 14 Dec 2019 17:54:22 GMT

Firstly Thankyou all for replying you've been most helpful. The phone I'm looking at is a Samsung S9+ and these are the model numbers available in Canada and the US. I'm looking for one that will be unlocked that isn't married to a US carriere. Persumingly as long as I get the model number above then it should be fine on Pm'S network.

Re: Model number

geopublic — Sat, 14 Dec 2019 17:57:46 GMT

@Marco3 wrote:
Firstly Thankyou all for replying you've been most helpful. The phone I'm looking at is a Samsung S9+ and these are the model numbers available in Canada and the US. I'm looking for one that will be unlocked that isn't married to a US carriere. Persumingly as long as I get the model number above then it should be fine on Pm'S network.

@Marco3 Correct.

Re: Model number

iPhoneUser — Sat, 14 Dec 2019 21:33:49 GMT

I think some people here have unlocked Samsung phones at the Samsung website. So Iam wondering if you can get the imei number first and check if is unlocked or pre unlock it.

Re: Model number

iPhoneUser — Sat, 14 Dec 2019 21:36:49 GMT

See Samsung web site here.

Re: Model number

GR — Sat, 14 Dec 2019 21:38:22 GMT

@Marco3 just go to samsung.com and start a chat and ask them to check if the phone is locked, they'll ask for the imei. I did it to mine this morning and it was unlocked because it's just a year old!

Re: Model number

Wholecloud — Sat, 14 Dec 2019 23:29:27 GMT

I have a phone that wasn't on that list at the time and it still worked . Any modern unlocked phone with the matching frequencies should.

Re: Model number

Marco3 — Sun, 15 Dec 2019 19:05:37 GMT

I agree! For instance here''s a phones specs not listed in PM's list that fits the requirements in a pririmary 3g network but not in a secondary whatever that means...

Re: Model number

computergeek541 — Sun, 15 Dec 2019 23:43:20 GMT

@Marco3 wrote:
I agree! For instance here''s a phones specs not listed in PM's list that fits the requirements in a pririmary 3g network but not in a secondary whatever that means...

The website that you go that from isn't entirely accurate. Public Mobile doesn't have a 2g/GSM network of any kind. For the 3g network type category, the phone needs to have 850 and 1900MHz UMTS.

Re: Model number

Marco3 — Mon, 16 Dec 2019 17:08:50 GMT

Whats the difference between a primary and secondary 3g network ans is PM's Primary?

Re: Model number

sheytoon — Mon, 16 Dec 2019 21:25:53 GMT

It doesn't mean anything and it's poorly worded on that website that you found.

Maybe they're talking about a dual SIM phone having primary and secondary SIM slots. It has nothing to do with the network.

Re: Model number

pmmobile — Mon, 23 Dec 2019 19:21:51 GMT

@Marco3

The best way, if it is not too inconvenient, is to ask a rep at a kiosk/store to put in a PM SIM to test the phone before activating. As someone mentioned there could carrier/country software that may make it incompatible.

Re: Model number

Mitch1 — Wed, 25 Dec 2019 22:46:50 GMT

Yes any unlocked cellphone made will work with public mobile.