topic Re: Cannot Access My Account in Get Support

Cannot Access My Account

michealduke — Tue, 04 Jan 2022 18:02:43 GMT

Hello, I have received my SIM card, my phone works but I cannot access My Account.

When I try to login to My Account the message I receive is: "Sorry, your login attempt failed. Please try again."

When I try to reset my password the message I receive is: "Sorry, we’re unable to verify your email address."

I have used the contact form but have not received a response.

Thanks

Re: Cannot Access My Account

jheili99 — Fri, 07 Oct 2016 19:39:16 GMT

Hi..

Many of us had the same issue... glitch in system...best is to private message one of the PM moderators...they usually resolve issues within a couple seconds.....

cheers

Re: Cannot Access My Account

Ionut — Fri, 07 Oct 2016 19:40:17 GMT

One of our staff can help you out. @Shazia_K @Mary_M

Re: Cannot Access My Account

michealduke — Fri, 07 Oct 2016 19:41:42 GMT

Thanks everyone - I got a response from a team member and they are looking into it!

Re: Cannot Access My Account

Mary_M — Fri, 07 Oct 2016 19:44:18 GMT

Hey @michealduke

Welcome to Public Mobile 😄

Sorry to hear about this! Have you ensured yourself that a self-serve was created ?

If so, please send me a private message including your phone number and I'll be able to investigate the matter.

Cheers,

Mary

Re: Cannot Access My Account

michealduke — Sat, 15 Oct 2016 23:20:00 GMT

Hi Mary, I PM'ed you yesterday - is there any way that you could have a look please? I would really like to access my account.

Thanks,

Micheal

Re: Cannot Access My Account

Saray_O — Sun, 16 Oct 2016 13:30:34 GMT

Hi @michealduke,

Mary will be out of the office until Tuesday. If you still need help, send me a private message with your Public Mobile phone number and I will assist you 🙂

Re: Cannot Access My Account

michealduke — Sun, 16 Oct 2016 14:20:32 GMT

PM sent Saray.

Thanks,

Micheal

Re: Cannot Access My Account

srlawren — Sun, 16 Oct 2016 22:42:18 GMT

@Saray_O were you able to help @michealduke?

Re: Cannot Access My Account

michealduke — Sun, 16 Oct 2016 22:50:06 GMT

Hello, I have not heard anything back yet, and I am still unable to access my account.

I cannot login to the main page and when I attempt to change my password: "Sorry, we’re unable to verify your email address."

Thanks,

Micheal

Re: Cannot Access My Account

Ionut — Mon, 17 Oct 2016 01:27:11 GMT

@michealduke Hello.

This will be solved by moderators. When they fix the account problem they will send you a message with the password. Usually the password is test1234 or public1234 xD just to let you know 😛

also i will tag them again @Saray_O@Mary_M@Shazia_K

Re: Cannot Access My Account

michealduke — Mon, 17 Oct 2016 01:55:50 GMT

Thanks, I can't believe that something this simple requires so much effort.

Really, this is Internet 101

Re: Cannot Access My Account

Saray_O — Mon, 17 Oct 2016 16:43:02 GMT

Hi @michealduke,

I sent you a private message yesterday around noon 🙂

Re: Cannot Access My Account

Yeji — Wed, 24 Oct 2018 19:10:17 GMT

I just paid and made my account, but I cannot access to my account.