topic Re: Mobile hotspot, no internet in Get Support

Mobile hotspot, no internet

tabarnice — Wed, 05 Jan 2022 13:31:26 GMT

Hello!

I'm doing a mobile hotspot on my Android phone, other devices can connect, but there is no internet.

I have searched forum already and tried to add dun to APN type, but it doesn't help at all, making my data connection to stop working.

I have standard APN settings, here is screenshot:

Are there any other solutions?

Re: Mobile hotspot, no internet

Triguy — Fri, 13 Dec 2019 17:02:47 GMT

Do you have data if you don't use your phone as a hotspot? Try rebooting your phone.

Re: Mobile hotspot, no internet

tabarnice — Fri, 13 Dec 2019 17:20:07 GMT

Yes, I have data and tried to reboot my phone, still internet is not working with other devices connected to hotspot.

Re: Mobile hotspot, no internet

LovesToPM — Fri, 13 Dec 2019 17:40:54 GMT

@tabarnice

Check to see if you have other APN settings on your phone. Remove any old ones.

What is the APN TYPE atm? Try changing to APN TYPE=DEFAULT to see it will work.

Btw which phone model are you using?

Re: Mobile hotspot, no internet

tabarnice — Fri, 13 Dec 2019 18:04:50 GMT

I've tried to set APN type to default, it didn't help.

My phone is LG X Venture.

Re: Mobile hotspot, no internet

geopublic — Fri, 13 Dec 2019 18:16:24 GMT

@tabarnice Post a screenshot with the apn type. LG phones are notorious for data connectivity issues maybe do a network reset and try again.

Re: Mobile hotspot, no internet

tabarnice — Fri, 13 Dec 2019 18:44:50 GMT

APN type is empty, I have standard settings for APN, as I said before.

Settings APN type to dun or default didn't help.

Re: Mobile hotspot, no internet

iliusfaisal — Fri, 13 Dec 2019 18:51:55 GMT

Do you have a separate Tethering APN? you can go to the below link to check it.

http://productioncommunity.publicmobile.ca/t5/forums/forumtopicprintpage/board-id/Plans_Add-Ons/mess...

See he posted about a separate Tethering APN .. give it a try and let us know if it worked.

Re: Mobile hotspot, no internet

tabarnice — Fri, 13 Dec 2019 19:18:47 GMT

I have tried to add Tethering APN, still not working.

Thanks for help guys, I guess, I will try to contact PM.

Re: Mobile hotspot, no internet

LovesToPM — Fri, 13 Dec 2019 19:24:21 GMT

@tabarnice As geopublic wrote, try a network reset and restart your phone.

Re: Mobile hotspot, no internet

Staliger — Fri, 13 Dec 2019 20:00:01 GMT

@tabarnice wrote:
Hello!

I'm doing a mobile hotspot on my Android phone, other devices can connect, but there is no internet.
I have searched forum already and tried to add dun to APN type, but it doesn't help at all, making my data connection to stop working.

I have standard APN settings, here is screenshot:

Are there any other solutions?

Better to contact moderator by clicking the "?" in lower right side of the page to talk with moderator and receive assistance. Type 'contact moderator" then follow directions. The moderator may help you with your case. They get back to you in 1-3 hours.

Re: Mobile hotspot, no internet

geopublic — Fri, 13 Dec 2019 20:16:44 GMT

@tabarnice wrote:
APN type is empty, I have standard settings for APN, as I said before.
Settings APN type to dun or default didn't help.

@tabarnice These are the Public Mobile APN settings you need:

MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID

Don't forget to save these settings and then select this APN as the active one.

Re: Mobile hotspot, no internet

tabarnice — Fri, 13 Dec 2019 20:21:17 GMT

@geopublic, these are not correct settings (and I have already tried them), according to PM info APN type should be blank!

I have reset my network and restarted phone, didn't help.

Re: Mobile hotspot, no internet

tabarnice — Tue, 17 Dec 2019 02:30:10 GMT

I have contacted PM and they told me there is a problem on their side since February 2019 and they are still working on the solution.

They do not know when it will be fixed.

Re: Mobile hotspot, no internet

DonForgo — Tue, 17 Dec 2019 02:31:59 GMT

@tabarnice wrote:
I have contacted PM and they told me there is a problem on their side since February 2019 and they are still working on the solution.
They do not know when it will be fixed.

It could be a carrier end decision to not allow hotspotting data.

And yes, it is possible for the carrier to limit that.

Re: Mobile hotspot, no internet

computergeek541 — Tue, 17 Dec 2019 05:52:43 GMT

@DonForgo wrote:
It could be a carrier end decision to not allow hotspotting data.

And yes, it is possible for the carrier to limit that.

Public Mobile does not place any restrictions on mobile hotspot usage.

Re: Mobile hotspot, no internet

computergeek541 — Tue, 17 Dec 2019 05:56:19 GMT

@tabarnice wrote:
I have contacted PM and they told me there is a problem on their side since February 2019 and they are still working on the solution.
They do not know when it will be fixed.

I do not remember the timeframe, but in the past, there was an issue with the isp.mb.com access point not working for tethering. Many members, including myself, had to temporarily use the sp.mb.com temproarily by adding the APN type of dun to that access point. That issue was fixed long ago, ahtough I can't be certain that this is the same issue that the moderators are speaking of.

Re: Mobile hotspot, no internet

tabarnice — Thu, 19 Dec 2019 22:39:13 GMT

After some extra research and tests I have found problem, which is my messed up by AT&T phone, and solution:

1. Enable developer mode (Go to Settings -> About phone, and click on the build number until the developer mode is enabled).
2. Enable USB debugging under Settings -> Developer options
3. Connect the device with a USB cable to a computer with the Android SDK platform tools installed
4. Start an adb shell: adb shell
5. In the adb shell, run these commands one by one:
settings put global tether_dun_required 0
settings put system tether_entitlement_check_state 0

Re: Mobile hotspot, no internet

darlicious — Fri, 20 Dec 2019 12:14:21 GMT

@tabarnice BRAVO!! Nice one not only a rare self solution you have supplied some valuable knowledge to future and current users that may experience the same issue. I'll be filing your post title in the back up file of my brain to remember for troubleshooting. Excellent job!

Re: Mobile hotspot, no internet

dougpeng — Sun, 15 Aug 2021 16:22:26 GMT

You need to add the parameter "dun" to your APN (Access Point Name) Type field. You can typically find this field within the advanced Mobile Network settings your my phone. More specifically, you need to add ", dun" to the APN Type field as there are other existing parameters that you do not want to delete. That is, do not get rid of those other existing parameters, but use the comma "," to add "dun" to it.