topic Re: Account closed when I ported out number in Get Support

Account closed when I ported out number

Gbrandon1995 — Wed, 05 Jan 2022 13:31:20 GMT

Hey, I ported out my number today, but it also closed my account immediately once ported. I did not want this to happen. My plan was paid until january 5th. So I should still have my services available with an alternate number until the paid date, or will I receive a prorated refund of unused time?

Re: Account closed when I ported out number

ShawnC13 — Fri, 13 Dec 2019 16:40:44 GMT

@Gbrandon1995 wrote:
Hey, I ported out my number today, but it also closed my account immediately once ported. I did not want this to happen. My plan was paid until january 5th. So I should still have my services available with an alternate number until the paid date, or will I receive a prorated refund of unused time?

There is no pro-rating with public Mobile as it is pre-paid. When you port your number out of any mobile carrier it automatically closes the account. That is one of the downfalls of pre-paid is that if you port out during your current cycle you forfeit any of your remaining plan that was already paid for

Re: Account closed when I ported out number

geopublic — Fri, 13 Dec 2019 16:42:57 GMT

@Gbrandon1995 Live and learn.🙂

Re: Account closed when I ported out number

PAULRANG18 — Fri, 13 Dec 2019 17:30:57 GMT

Always best to port out your number at the end date of your plan or you will lose the remaining active days that you paid for. PM is a prepaid carrier and does not offer refunds for any unused plan days.

Re: Account closed when I ported out number

pmmobile — Fri, 13 Dec 2019 19:10:56 GMT

@Gbrandon1995

I believe if someone had a balance in their account and they port out (close acct) they will also lose the funds already in the acct.

Re: Account closed when I ported out number

iliusfaisal — Fri, 13 Dec 2019 19:15:56 GMT

The time when you ported your number the older one will be closed and the balance will be gone... there is no way to get it back... 😞