topic port phone number in Get Support

port phone number

warrenmann — Wed, 05 Jan 2022 13:31:18 GMT

I need to switch my Koodo number to Public Mobile

Re: port phone number

XionBunny — Fri, 09 Aug 2019 03:47:28 GMT

@warrenmann wrote:
I need to switch my Koodo number to Public Mobile

Please contact the @CS_Agent only they have that ability (response time is anywhere from 48 to 72 hours) , welcome btw

Re: port phone number

will13am — Fri, 09 Aug 2019 03:50:33 GMT

Just to clarify, the number being ported is with Koodo prepaid? If so, contact the moderator team as already recommended. If it is with Koodo postpaid, then use self serve account.

Re: port phone number

Master2001 — Fri, 09 Aug 2019 22:33:09 GMT

Activate you SIM with a new number.

After your new SIM is working, port your number from your Public Mobile account https://www.publicmobile.ca/en/qc/get-help/articles/change-your-phone-number
Don't ask Koodo to cancel your phone before your number is ported to Public Mobile. Your Koodo plan should be cancel with port request.

If your number is not ported after one day, ask Moderator_Team to help https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Public Mobile Moderator Team: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759