topic Restore Service in Get Support

Restore Service

Peace7 — Wed, 05 Jan 2022 13:31:11 GMT

I forgot to pay my bill this month. But I paid it today, three days later.

How long until my service is reactivated?

I have tried messaging the Moderator_Team...I'm still awaiting a response.

Is there anyone who can help?

Re: Restore Service

ChuckYeah — Thu, 08 Aug 2019 21:37:05 GMT

Have you logged into your self serve account? Does it still say your account is suspended?

You may need to reactivate your account in there.

Re: Restore Service

Peace7 — Thu, 08 Aug 2019 21:38:52 GMT

I did that this morning and paid the whole amount.

Just now, I tried to reactivate using the button and adding $5.00...it finally works...lol

I'm kind of annoyed that I had to add more than the amount to get it reactivated but whatever...problem solved

Re: Restore Service

ChuckYeah — Thu, 08 Aug 2019 21:40:55 GMT

Yeah sometimes the biggest frustration lies in the waiting. Those dollars will be there for your next payment. Glad you're up and running.

Re: Restore Service

Peace7 — Thu, 08 Aug 2019 21:44:38 GMT

Definitely...that was frustrating...

Thanks for the quick response though!

Re: Restore Service

geopublic — Thu, 08 Aug 2019 22:27:58 GMT

@Peace7 wrote:
I forgot to pay my bill this month. But I paid it today, three days later.

How long until my service is reactivated?

I have tried messaging the Moderator_Team...I'm still awaiting a response.

Is there anyone who can help?

@Peace7 Next time it happens if you go into selfserve hit the reactivate button and make payment the system will process the funds immedistely, otherwise the funds will just remain into your account. Reactivation is not automatic.

Re: Restore Service

Master2001 — Thu, 08 Aug 2019 23:29:59 GMT

@Peace7 a écrit :
I forgot to pay my bill this month. But I paid it today, three days later.

You can add AutoPay option that also give you $2/month credit.