topic Re: Sim swap in Get Support

Sim swap

Jaryd-Esnlin89 — Wed, 05 Jan 2022 13:31:09 GMT

I have been having troubles with my SIM card. I have had no reception for 2 days. Is it anyway possible to keep the same number if I get a new SIM card?

Thanks,

Re: Sim swap

Anonymous — Thu, 08 Aug 2019 20:09:51 GMT

@Jaryd-Esnlin89 wrote:
I have been having troubles with my SIM card. I have had no reception for 2 days. Is it anyway possible to keep the same number if I get a new SIM card?
Thanks,

Changing SIM's is a simple thing in the self-serve.

What make/model/submodel is your phone?

Re: Sim swap

geopublic — Thu, 08 Aug 2019 20:11:14 GMT

@Jaryd-Esnlin89 wrote:
I have been having troubles with my SIM card. I have had no reception for 2 days. Is it anyway possible to keep the same number if I get a new SIM card?
Thanks,

@Jaryd-Esnlin89 Yes, just login into your account and choose the Change SIM card option, enter the new sim card number and everything else remains the same.

Edit: Ninjad from above!

Re: Sim swap

Jaryd-Esnlin89 — Thu, 08 Aug 2019 20:11:13 GMT

Ok perfect, thank you. I have an iPhone 6

Re: Sim swap

Anonymous — Thu, 08 Aug 2019 20:12:53 GMT

@Jaryd-Esnlin89 wrote:
Ok perfect, thank you. I have an iPhone 6

One of those iphones have a notorious antenna problem. Maybe get it checked out at an Apple store before you spend more money on a SIM.

Re: Sim swap

Jaryd-Esnlin89 — Thu, 08 Aug 2019 20:13:26 GMT

I didn’t know that. I’ll get that checked out for sure

Re: Sim swap

geopublic — Thu, 08 Aug 2019 20:15:35 GMT

@Jaryd-Esnlin89 wrote:
I didn’t know that. I’ll get that checked out for sure

@Jaryd-Esnlin89 A good test before swapping sims is if you have access to another phone to test your sim card with. If it works then more than likely a hardware issue with your phone.

Re: Sim swap

computergeek541 — Thu, 08 Aug 2019 20:15:54 GMT

@Jaryd-Esnlin89 wrote:
I have been having troubles with my SIM card. I have had no reception for 2 days. Is it anyway possible to keep the same number if I get a new SIM card?
Thanks,

I realize that you're only trying to find out if your sim card is the source of the problem. Sim cards are relatively roboust and unless you're having difficulties with the device not detecting the sim card, swapping sim cards might not fix the issue.

When people call your number, are they still hearing the specific voicemail greeting that you recorded? Have you made any adjustments to your phone's network settings?

Re: Sim swap

Jaryd-Esnlin89 — Thu, 08 Aug 2019 20:19:54 GMT

I haven’t changed any settings. Yes when you call my number you still get my current voicemail. Would that suggest the SIM card is still good and my phone is having issues recognizing the SIM card?

Re: Sim swap

Anonymous — Thu, 08 Aug 2019 20:21:06 GMT

@Jaryd-Esnlin89 wrote:
I haven’t changed any settings. Yes when you call my number you still get my current voicemail. Would that suggest the SIM card is still good and my phone is having issues recognizing the SIM card?

I would say this and your earlier thread indicate a hardware problem.

Re: Sim swap

Jaryd-Esnlin89 — Thu, 08 Aug 2019 20:22:49 GMT

Ok thanks for the advice!

Re: Sim swap

computergeek541 — Thu, 18 Mar 2021 03:55:26 GMT