topic Re: suspended service in Get Support

suspended service

melinda11 — Wed, 05 Jan 2022 13:30:49 GMT

i added 25$ top up to my phone and it says my phone is suspended...i dont understand why and how can i fix this??

Re: suspended service

Triguy — Thu, 08 Aug 2019 13:06:32 GMT

Do you still have service ?

Try the lost phone trick. To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Reboot your phone. Also try to Ifadd a $1 top up payment. If you still have problems then contact a moderator. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: suspended service

GinYVR — Thu, 08 Aug 2019 13:25:04 GMT

@melinda11When is your renewal date? What is your plan? If your plan is $25 and today is your renewal date AND you still have service, you can safely ignore the message. The system is just taking its time taking your money and paying for the new plan.

Re: suspended service

geopublic — Thu, 08 Aug 2019 13:46:04 GMT

@melinda11 wrote:
i added 25$ top up to my phone and it says my phone is suspended...i dont understand why and how can i fix this??

@melinda11 If your phone still works then ignore this message everything will be back to normal after the renewal process has completed processing.

Re: suspended service

melinda11 — Thu, 08 Aug 2019 14:11:37 GMT

its still not working for a couple days now. i dunno how to fix it and theres no number to talk to anyone 😞 and i need it to work as i have to go to the hospital and have my phone working.

Re: suspended service

melinda11 — Thu, 08 Aug 2019 14:12:27 GMT

what is a renewal process and how long does that take?

Re: suspended service

saeliux — Sat, 10 Aug 2019 03:13:47 GMT

To pay your account you have 2 options

1. setup a credit card for autopay. This is the simplest way to guarantee you dont lose service. I recommend adding a reminder in your calendar to remember to update when it expires. Many people forget about this.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-autopay

2. Buy vouchers and call *611

https://www.publicmobile.ca/en/on/get-help/articles/pay-for-your-services-through-611

Login to selfserve, if you really paid, it should say you have a 'Available funds' of $25. Or check Payments > Transaction History. When my account got suspended, it just took 1 day after I paid to work again. So contact the moderators for more help.