topic Re: Data in Get Support

Data

Maryphillips — Wed, 05 Jan 2022 13:30:31 GMT

I have upgraded my plan but still can't send any MMS or pictures it's annoying

Re: Data

Triguy — Thu, 12 Dec 2019 19:36:09 GMT

Make use you enable data inorder to send MMS even though it does not use data.

Re: Data

mimmo — Thu, 12 Dec 2019 19:36:24 GMT

What phone do you have? What are your son settings? You do not need a data plan to send MMS

Re: Data

Jackhyf63 — Thu, 12 Dec 2019 19:38:50 GMT

@Maryphillips

you must enable data on your phone to send a picture message. You may also need to verify your APN settings are correct.

Re: Data

Maryphillips — Thu, 12 Dec 2019 19:40:15 GMT

Hi the man at public store checked all APN for me yesterday and still can't send or receive any pics or MMS

Re: Data

mimmo — Thu, 12 Dec 2019 19:45:06 GMT

What phone do you have? You might need trying a network reset or factory reset.

Re: Data

will13am — Thu, 12 Dec 2019 19:51:59 GMT

@Maryphillips, please check the APN settings on the phone. The settings should be as follows. Refer to the following knowledge base link on setting up the APN.

APN Settings:
Name: Public Mobile
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,supl
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified

Re: Data

Jackhyf63 — Thu, 12 Dec 2019 19:56:26 GMT

@Maryphillips If you are sure that everything is good on your end you can send a private message to the mods to ask them to check.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data

dabr — Thu, 12 Dec 2019 20:00:51 GMT

@Jackhyf63 wrote:
@Maryphillips If you are sure that everything is good on your end you can send a private message to the mods to ask them to check.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@Jackhyf63 PM is encouraging everyone to first submit a message via SIMon as responses will be prioritized over the regular private messaging system.

OP can click this link: https://publicmobile.ca.ada.support/chat/

Type in 'rep', select 'contact us', select 'submit ticket' and follow the prompts to finish submission.

Re: Data

PAULRANG18 — Thu, 12 Dec 2019 20:13:21 GMT

Best to contact a moderator by clicking question mark, bottom right, and follow instructions.