topic Re: Intermittent Phone Service in Get Support

Intermittent Phone Service

AngelAyla — Wed, 05 Jan 2022 13:30:19 GMT

I recently signed up for PM (Dec 2nd). At first my service was working fine for a couple days. Then it switched to emergency calls only for 2 and a half days. The service went back on by itself for a couple days then back off for another couple days. I can't use my phone when I need to because the service is constantly turning off.

I've tried removing SIM/rebooting my phone repeatedly. I've checked the AP to make sure it matches, I have it set to connect automatically. I've set my phone to 3G. Nothing I do keeps the service from turning off after a couple days.

Also now I can't see my plan details as it keeps telling me there's an error and to log out and back in.

I'm using an OPPO Find 7 (International)

IMEI is xxxxxxxxxxxxxxxxx

Any help would be appreciated.

edited by computergeek541

Re: Intermittent Phone Service

computergeek541 — Thu, 12 Dec 2019 18:15:36 GMT

@AngelAyla

If your phone is showing a message of emergency calls only, there'a no need no check access point settings. Those settings are only for data use.

Intermitent problems can be the hardest to diagnose. Can you try you sim card in a different phone?

Re: Intermittent Phone Service

geopublic — Thu, 12 Dec 2019 18:16:53 GMT

@AngelAyla Do you have access to another phone to test your PM sim in? If yes, and the signal is fine then it's more than likely a hardware issue with your phone.

Re: Intermittent Phone Service

AngelAyla — Thu, 12 Dec 2019 18:19:36 GMT

I don't own any other phones or have access to any others that I can test the SIM card in, unfortunately. I checked the AP settings as I was advised to by a friend that is also signed up with PM.

Re: Intermittent Phone Service

geopublic — Thu, 12 Dec 2019 18:23:36 GMT

@AngelAyla wrote:
I don't own any other phones or have access to any others that I can test the SIM card in, unfortunately. I checked the AP settings as I was advised to by a friend that is also signed up with PM.

@AngelAyla APN settings are only applicable to data/mms, intermittent connectivity to Public's network is a different problem. If you don't have another phone submit a ticket to PM for help.

Re: Intermittent Phone Service

AngelAyla — Thu, 12 Dec 2019 18:37:30 GMT

I will try that. Thank you for your help.

Re: Intermittent Phone Service

will13am — Thu, 12 Dec 2019 19:21:57 GMT

@AngelAyla, the Oppo Find 7 has very few compatible LTE bands, only band 7 (2600 Mhz) which is not that popular. It does have 850/1900 Mhz on 3G. This could explain some of your problems. What part of the country are you in? BTW, I ran the US model on this service for quite a while. I was pretty much on band 4 LTE all the time.

https://www.gsmarena.com/oppo_find_7-6214.php

Re: Intermittent Phone Service

AngelAyla — Sat, 14 Dec 2019 03:35:35 GMT

Am in Ontario. The phone was purchased in Scotland. The moderator that did PM me back says the phone I'm using is compatible.