topic I cannot receive incoming texts or calls in Get Support

I cannot receive incoming texts or calls

Francisco_Llano — Wed, 05 Jan 2022 13:30:15 GMT

Do not enter messages and calls to my cell phone. I can call and my bill is already paid.

Re: I cannot receive incoming texts or calls

Triguy — Thu, 12 Dec 2019 17:32:46 GMT

Try rebooting your phone.

Re: I cannot receive incoming texts or calls

geopublic — Thu, 12 Dec 2019 18:14:48 GMT

@Francisco_Llano wrote:
Do not enter messages and calls to my cell phone. I can call and my bill is already paid.

@Francisco_Llano If you ported your number from another provider then that is normal until the port completes. If it's been more than 24 hours then you port might be stuck and you need to submit a ticket to PM so that they can resubmit the port.

Re: I cannot receive incoming texts or calls

pmmobile — Thu, 12 Dec 2019 19:09:45 GMT

@Francisco_Llano Did you port your number in from another carrier? If you did, you will not be able to receive calls until it has successfully been ported. Also, you may experience some issues with receiving short codes via text (e.g. banks, transit) for 2-3 days. Hope this helps, keep us updated!

Re: I cannot receive incoming texts or calls

Staliger — Thu, 12 Dec 2019 20:41:20 GMT

@Francisco_Llano wrote:
Do not enter messages and calls to my cell phone. I can call and my bill is already paid.

You can click the "?" in lower right side of the page to talk with moderator and receive assistance. Type 'contact moderator" then follow directions. The moderator may help you with your case. They get back to you in 1-3 hours.

Re: I cannot receive incoming texts or calls

Revis12- — Tue, 17 Dec 2019 17:36:03 GMT

Check that your sim card is in place properly if that does not cure it you may need new sim card