topic Re: Lost / Stolen but not! in Get Support

Lost / Stolen but not!

skiddcnd — Wed, 05 Jan 2022 13:30:12 GMT

I bought my phone from a recognized distributer in June 2019. By August 31, "No Service". A few back and forths with Apple, Device Doctor and Public Mobile, by mid-October, Public Mobile announces it is lost/stolen. But no one can tell me who listed it. The place I bought it assures me it was not locked and I believe them as it worked for 3 months.

A friend saw on this chat to try flagging and unflagging as a way to trick the phoneinto resuming service. DIdn't work.

Now all I have is an expensive iPod - still no service and now flagged lost/stolen.

Do I really have to kiss that $500 good bye?

Re: Lost / Stolen but not!

Ed404 — Thu, 12 Dec 2019 16:55:53 GMT

Is it blacklisted or just flagged as stolen/lost on Public Mobile.

Re: Lost / Stolen but not!

cellphoneuser1 — Thu, 12 Dec 2019 16:55:38 GMT

@skiddcnd The phone is nof reported as lost/stolen in your account. It's likely blacklisted by a carrier. Check devicechceck.ca to see if blacklisted.

Re: Lost / Stolen but not!

skiddcnd — Thu, 12 Dec 2019 16:55:47 GMT

Device Doctor in Charlottetown PE

Re: Lost / Stolen but not!

Ed404 — Thu, 12 Dec 2019 16:57:03 GMT

@skiddcnd wrote:
Device Doctor in Charlottetown PE

They are a refurbishing place so there a very high odds it got blacklisted. Especially if it is an Apple device. I'd recommend calling Device Doctor and explaining to them what happened.

Re: Lost / Stolen but not!

skiddcnd — Thu, 12 Dec 2019 16:56:38 GMT

I am using my older iPhone 5. Device Doctor has my 7 still trying to figure out what is oging on

Re: Lost / Stolen but not!

skiddcnd — Thu, 12 Dec 2019 17:30:31 GMT

XXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Is the one I cannot use

Re: Lost / Stolen but not!

Ed404 — Thu, 12 Dec 2019 16:58:14 GMT

@skiddcnd wrote:
I am using my older iPhone 5. Device Doctor has my 7 still trying to figure out what is oging on

How long ago did you buy the phone from them?

Re: Lost / Stolen but not!

skiddcnd — Thu, 12 Dec 2019 16:58:53 GMT

I bought it in June 2019. No Service August 31 2019

Re: Lost / Stolen but not!

cellphoneuser1 — Thu, 12 Dec 2019 16:59:11 GMT

@skiddcnd wrote:
Device Doctor in Charlottetown PE

A store can be legit, but you don't know where they got it before selling it to you. They probably bought it used from someone else.

Re: Lost / Stolen but not!

skiddcnd — Thu, 12 Dec 2019 17:00:09 GMT

They tell me they already checked with their "people" and it is not them

Re: Lost / Stolen but not!

skiddcnd — Thu, 12 Dec 2019 17:01:49 GMT

If someone reports an IMNE and mis-types the number, is there recourse for the person who had that phone?

Re: Lost / Stolen but not!

Ed404 — Thu, 12 Dec 2019 17:01:56 GMT

@skiddcnd wrote:
They tell me they already checked with their "people" and it is not them

How is the guy sure they aren't lying. That person who sold it to Device Doctor may not even be the original owner.

Re: Lost / Stolen but not!

skiddcnd — Thu, 12 Dec 2019 17:03:17 GMT

Do people ever report the wrong IMEI ?

Re: Lost / Stolen but not!

cellphoneuser1 — Thu, 12 Dec 2019 17:04:55 GMT

@skiddcnd wrote:
Do people ever report the wrong IMEI ?

Someone has to type it in. A carrier can make a mistake. Also consider that the phone really could be lost or stolen but the store didn't know.

Re: Lost / Stolen but not!

Ed404 — Thu, 12 Dec 2019 17:05:02 GMT

@skiddcnd wrote:
Do people ever report the wrong IMEI ?

No because you report it to your service provider and they will make you double and triple check to prevent errors. However there could be the rare few cases, but I doubt it very much.

Re: Lost / Stolen but not!

skiddcnd — Thu, 12 Dec 2019 17:06:42 GMT

Then shouldn't my service provide (Public Mobile) know who reported it?

Re: Lost / Stolen but not!

Ed404 — Thu, 12 Dec 2019 17:08:56 GMT

@skiddcnd wrote:
Then shouldn't my service provide (Public Mobile) know who reported it?

I'm was talking about the process to getting a phone blacklisted. Public Mobile will not know, only the original provider will know and they will not tell you.

I recommend you ask Device Doctor to give you a refund or replace the internal components so it will have a different non-blacklisted IMEI.

Re: Lost / Stolen but not!

geopublic — Thu, 12 Dec 2019 17:13:49 GMT

@skiddcnd Your phone got blacklisted nothing much you can do at this point. Forum is full of similar posts of people buying a used phone checking the IMEI and then 3 months later it gets blacklisted. I honestly do not know why people keep taking chances by buying used phones from Kijij or refurbishers. If you are going to buy a used phone buy it from a provider or someone you know.

Re: Lost / Stolen but not!

skiddcnd — Thu, 12 Dec 2019 17:13:53 GMT

Ahh. Gotcha. Thanks.