topic Reactivation time in Get Support

Reactivation time

Ptresierra — Wed, 05 Jan 2022 13:30:10 GMT

How long does it take after payment to reactivate the phone

Re: Reactivation time

mimmo — Wed, 07 Aug 2019 15:09:23 GMT

If the funds are greater than the payment needed it should be almost immediate.

there might be a reactivate button in self serve, if that fails try the lost stolen trick.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: Reactivation time

geopublic — Wed, 07 Aug 2019 15:12:54 GMT

@Ptresierra wrote:
How long does it take after payment to reactivate the phone

@Ptresierra Once you add the funds in your account you need to access your account via selfserve and make sure that it shows active on your landing page. If there is a reactivate button on the page then you need to hit it.