topic Re: reward in Get Support

reward

alanyhtang — Wed, 05 Jan 2022 13:29:56 GMT

I have referred my famil member to join public mobile since Jul 4 2019, but i didnt get $1.00 off from auto pay and my family member didnt get $10.00 too. I know it will use code for referral from Jul 24, the agent inserted my phone number when he processed the activation in the referral column on that day!

Re: reward

geopublic — Wed, 07 Aug 2019 00:38:54 GMT

@alanyhtang wrote:
I have referred my famil member to join public mobile since Jul 4 2019, but i didnt get $1.00 off from auto pay and my family member didnt get $10.00 too. I know it will use code for referral from Jul 24, the agent inserted my phone number when he processed the activation in the referral column on that day!

@alanyhtang Ask your family member to message the mods and ask nicely to add the credit.Include both your phone number and your referral code in the message.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: reward

jor123 — Tue, 06 Aug 2019 23:50:48 GMT

Contacting a moderator would be your best bet.

Re: reward

corysgraham — Wed, 07 Aug 2019 04:42:17 GMT

Likely if you follow the above guidelines you should both get your referrals. Mine took some time to post but not as long as yours, so there is a chance it may have gotten missed somehow and they can hopefully add it on for you. Good luck

Re: reward

cavemantoronto — Wed, 07 Aug 2019 22:37:30 GMT

@alanyhtang wrote:
I have referred my famil member to join public mobile since Jul 4 2019, but i didnt get $1.00 off from auto pay and my family member didnt get $10.00 too. I know it will use code for referral from Jul 24, the agent inserted my phone number when he processed the activation in the referral column on that day!

Agent is right. There weren't codes on July 4. Only phone number was used. After asking the moderators, it could take a few days.

Re: reward

jonfirlotte — Sat, 10 Aug 2019 16:51:29 GMT

I would contact the moderator team about this. Good luck!