topic Re: change my plan in Get Support

change my plan

dlschurman1976 — Wed, 05 Jan 2022 13:29:41 GMT

need help changing my plan

Re: change my plan

mahbetty55 — Wed, 11 Dec 2019 23:36:26 GMT

Hi!

You can do this yourself on your accounts page. At the top, you will see "Plans and Add-ons" from there, you can select the new plan that you wish to have.

Re: change my plan

dlschurman1976 — Wed, 11 Dec 2019 23:38:09 GMT

yed this but there are no options i have done it before but this time nothing there

Re: change my plan

Jb456 — Sun, 05 Apr 2020 04:37:48 GMT

Stay Safe!

Re: change my plan

ChuckYeah — Wed, 11 Dec 2019 23:39:38 GMT

Temporary system issue, I'd say. Try later.

Re: change my plan

Jb456 — Sun, 05 Apr 2020 04:37:33 GMT

Stay Safe!

Re: change my plan

dlschurman1976 — Wed, 11 Dec 2019 23:40:54 GMT

all the help is great but my big issue is the box that shows me the plans and the box to compare plans is empty

Re: change my plan

dlschurman1976 — Wed, 11 Dec 2019 23:43:25 GMT

and my plan runs out tonight at midnight i dont want to add money if it dose not work and i neeedd my phone

Re: change my plan

darlicious — Wed, 11 Dec 2019 23:43:42 GMT

@dlschurman1976 wrote:
yed this but there are no options i have done it before but this time nothing there

@dlschurman1976 This sometimes happens. Try later....but clear your browser and use incognito/secret mode when making changes within your account. This avoids error messages. Remember unless you want to change your plan "now" schedule it to "change on next renewal".

Re: change my plan

darlicious — Wed, 11 Dec 2019 23:50:37 GMT

@dlschurman1976 Go to the bottom right of your screen and click on (?) And send a service tkt via simon. As for a human. Fill out your tkt and submit. You have 5 more hours...your account should be able to access the plan section soon but just in case you have a moderator ticket in the queue. If you have no access by renewal just make sure you have enough funds to cover your new plan...if its more. Enough to cover the old plan too....and you can ask for a credit and a plan change when the mod contacts you....this way you wont lose service.

Re: change my plan

ChuckYeah — Thu, 12 Dec 2019 00:12:23 GMT

@dlschurman1976

Looks good now. Clear your cache and try again.

Re: change my plan

PAULRANG18 — Thu, 12 Dec 2019 00:38:31 GMT

Refresh the page and try again a little later. Webpage issues correct themselves eventually.