topic Re: Can't activate SIM card in Get Support

Can't activate SIM card

deniseneutel — Tue, 04 Jan 2022 18:02:26 GMT

Hello,

I've tried setting up an account with Public Mobile. Everything went fine until I tried to pay and I received an Acttivation error. I've since received an email from publicmobile telling me that my self serve account and pin are setup. It also tells me I have an outstanding balance.

I can't login to the self serve account, my email apparently is invalid. I can't create an account because I don't have the phone number associated with my SIM card. I can't activate my SIM card because it just says invalid SIM if I try to activate.

Does anyone know what to do?

Re: Can't activate SIM card

Chaos_Scorpio — Mon, 03 Oct 2016 15:34:37 GMT

sounds like a mod will need to look at it. @Mary_M @Shazia_K

Are you sure the sim card # your entered online matches the sim card?

Re: Can't activate SIM card

Shazia_K — Mon, 03 Oct 2016 15:38:46 GMT

Hello @deniseneutel,

Welcome to Public Mobile,

I'm sorry to hear about the activation issue ,

I was able to quickly fix this for you, can you insert your SIM card in your phone and test your service?

Please also create your self-serve account here https://selfserve.publicmobile.ca/self-registration/

Let me know how it goes.

Thanks,

Shazia

Re: Can't activate SIM card

deniseneutel — Mon, 03 Oct 2016 15:47:59 GMT

My phone number is now working. Thank you!

Re: Can't activate SIM card

deniseneutel — Mon, 03 Oct 2016 15:48:14 GMT

My phone number is now working. Thank you!

Re: Can't activate SIM card

baby08 — Thu, 27 Oct 2016 15:54:24 GMT

i try to activate sim card by using my same phone number from another carrier however it keeps telling it can't process just wonder what is going on?

Re: Can't activate SIM card

Saray_O — Thu, 27 Oct 2016 17:27:47 GMT

Hi @baby08,

I'm sorry to hear that!

Could you try activating your SIM card with a temporary number? Then, after the service is active, log into your Self Serve account and try to port your number (My Account > Change phone number).

If after doing this you're still unable to transfer your number, could you send me this info via private message?

- Public Mobile SIM card number

- Phone number that you want to port

- Account number (from your previous phone carrier)

Thank you! 🙂

Re: Can't activate SIM card

jchan — Tue, 01 Nov 2016 16:37:02 GMT

Hello,

I'm having exactly the same problem as described above by deniseneutel.

Could you please help me as well?

thanks!

Re: Can't activate SIM card

Mary_M — Wed, 02 Nov 2016 13:11:03 GMT

Good morning @jchan

Thank you for your patience.

I have some good news - your account is now active and the port is complete ! Simply reboot your phone and enjoy your services 🙂 You should also be able to create your self-serve account.

Cheers,

Mary

Re: Can't activate SIM card

jchan — Wed, 02 Nov 2016 13:41:50 GMT

Hi @Mary_M

Thanks for completing my port and activation. I rebooted my phone but I still can't seem to make or receive calls.

On the top of my phone it still says "Emergency calls only". When I try to call my cell phone I get this message "6 UC 1, the number you have reached is not in service"

Is there anything else I need to do?

(I'm also assuming I won't be able to create my self-serve account since I need a working number to do it)