topic Re: I think my number has been hijacked. HELP HELP HELP in Get Support

I think my number has been hijacked. HELP HELP HELP

s3rj — Wed, 05 Jan 2022 13:29:07 GMT

not sure this is where this belongs but I think someone has hijacked my number, I need help NOW
my phone says my sim is not registered to the network and when I called my number someone picked up on the other end that obviously wasn't me, this needs attention NOW.

not sure this is where this belongs but I think someone has hijacked my number, I need help NOW

s3rj — Sun, 04 Aug 2019 02:58:15 GMT

my phone says my sim is not registered to the network and when I called my number some **bleep** picked up on the other end that obviously wasn't me, this needs attention NOW.

Re: not sure this is where this belongs but I think someone has hijacked my number, I need help NOW

oglat — Sun, 04 Aug 2019 03:10:21 GMT

Did you talk to the person?

Can you log into your account?https://selfserve.publicmobile.ca/

When was the last time you used your phone successfuly?

Re: I think my number has been hijacked. HELP HELP HELP

GinYVR — Sun, 04 Aug 2019 03:09:50 GMT

@s3rjOnce the number has been ported out, there isn't anything you or Public Mobile can do about the number. The immediate thing is to disable all your 2FA authentication that relies on the number, eg banks etc. Reset all your passwords and myabe put a credit watch alert with Equifax etc.

Do check your selfserve account.. can you still get in?

You can contact the moderators but be expect to wait 48 hours to hear back from them.

Re: not sure this is where this belongs but I think someone has hijacked my number, I need help NOW

s3rj — Sun, 04 Aug 2019 03:12:38 GMT

the moment I said a single word he hung up and I think he turned his phone off, then I think he changed my password I tried to change the password but I think he changed it first, but the sim card number is not the same as the one I have in my phone right now, I need this fixed NOW.

I used my phone not but an hour earlier.

Re: not sure this is where this belongs but I think someone has hijacked my number, I need help NOW

GinYVR — Sun, 04 Aug 2019 03:14:56 GMT

@s3rjAs I mentioned in your other thread, you should contact the moderators.. but expect to hear back from them in up to 48 hours. Timely techical support is all we gave up for a few bucks off a month.

Honestly there are more immediate fires you should put out (changing your banking password, have another number ready etc).. than try chasing down this number, while the person is impersonating you. The ship has already sailed unfortunately.

Re: not sure this is where this belongs but I think someone has hijacked my number, I need help NOW

oglat — Sun, 04 Aug 2019 03:13:11 GMT

you have to send the message to moderators, and put urgent in the title https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: not sure this is where this belongs but I think someone has hijacked my number, I need help NOW

oglat — Sun, 04 Aug 2019 03:14:25 GMT

you may want suspend your credit card if you have autopay too

Re: not sure this is where this belongs but I think someone has hijacked my number, I need help NOW

GinYVR — Sun, 04 Aug 2019 03:15:24 GMT

@oglatYou cannot suspend autopay without selfserve access.

Re: not sure this is where this belongs but I think someone has hijacked my number, I need help NOW

oglat — Sun, 04 Aug 2019 03:16:52 GMT

@GinYVR wrote:
@oglatYou cannot suspend autopay without selfserve access.

i meant call credit card company and suspend it temporarily

Re: not sure this is where this belongs but I think someone has hijacked my number, I need help NOW

oglat — Sun, 04 Aug 2019 03:18:18 GMT

can you try resetting your password? or did that person already change the email on file

Re: not sure this is where this belongs but I think someone has hijacked my number, I need help NOW

s3rj — Sun, 04 Aug 2019 03:21:28 GMT

looks like they got the whole thing. Whats worse is I use my phone for two factor authentication.

Re: not sure this is where this belongs but I think someone has hijacked my number, I need help NOW

oglat — Sun, 04 Aug 2019 03:24:09 GMT

~~ok if you try to reset password what happens?~~

just noticed the authentiation thingie

Re: I think my number has been hijacked. HELP HELP HELP

thesakinator — Sun, 04 Aug 2019 03:24:06 GMT

make sure you call customer service and block your number first then they will help with next actions.

Re: not sure this is where this belongs but I think someone has hijacked my number, I need help NOW

s3rj — Sun, 04 Aug 2019 03:24:22 GMT

I tried but no email comes through.

Re: I think my number has been hijacked. HELP HELP HELP

geopublic — Sun, 04 Aug 2019 03:35:50 GMT

@s3rj wrote:
not sure this is where this belongs but I think someone has hijacked my number, I need help NOW
my phone says my sim is not registered to the network and when I called my number someone picked up on the other end that obviously wasn't me, this needs attention NOW.

@s3rj Are you still able to access your selfserve account? If yes, change your password immediately and suspend your service by declaring your phone stolen.

Also contact the moderator and include all your account info. Let them know if you cannot access selfserve.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: not sure this is where this belongs but I think someone has hijacked my number, I need help NOW

GinYVR — Sun, 04 Aug 2019 03:41:39 GMT

@s3rj

Change the passwords to the accounts that uses 2FA on the devices you have, ideally from an IP you are known to frequent. Usually IP and cookies stored on devices are what email accounts use to figure out whether you need to 2FA authenticate..Start with email addresses, then social media, etc etc. Hopefully your adversary is not that quick.

Go out and get another SIM card and activate it ASAP.. so at least banks etc can contact you. Unfortunately you will have wait till the banks reopen (I would recommend going to your home branch with your ID to simplify things), i am not sure that many banks have 24/7 support anymore. Credit card support lines opens 24/7 so you can call them and tell them you got SIMjacked and maybe put a hold on your cards (but make sure you still have cash.. so you would need to visit an ATM before putting things on hold).

Lastly tell people on your contacts that you got SIMjacked and tell them to watch out.

In the future, use authenticator app like Google Authenticator or Authy to avoid this quagmire.

Re: not sure this is where this belongs but I think someone has hijacked my number, I need help NOW

oglat — Sun, 04 Aug 2019 03:26:17 GMT

you do have access to your email, make sure you change the password,

check the filters because if they made it in they may be blocking relevant stuff too

Re: I think my number has been hijacked. HELP HELP HELP

XionBunny — Sun, 04 Aug 2019 03:35:52 GMT

@thesakinator wrote:
make sure you call customer service and block your number first then they will help with next actions.

Remember, public mobile does not have a customer service number outside of the self-help automated system with limited functionality.

Re: I think my number has been hijacked. HELP HELP HELP

computergeek541 — Sun, 04 Aug 2019 03:36:05 GMT

@thesakinator wrote:
make sure you call customer service and block your number first then they will help with next actions.

Do you mean customer service of the person's bank, ebay, amazon, etc. accounts? There is no customer service number to call at Public Mobile.