topic Re: Something wrong for my data usage in Get Support

Something wrong for my data usage

cruisees — Wed, 05 Jan 2022 13:29:05 GMT

Hi,

I have a question about my data usage.

I payed Dec 1 and my data usage is already 799.221/1024 MB (1 GB OF DATA) on Dec 11.

That means I already spent over 75%.

I usually use data as same monthly pattern so, there's something wrong for my usuage in system.

Please answer me how to fix it and tell me about connection of Public mobile.

Thank you!

Re: Something wrong for my data usage

Triguy — Wed, 11 Dec 2019 15:19:25 GMT

Make sure to turn off data for auto updates for apps. Also download maps for offline use.

https://www.publicmobile.ca/en/on/get-help/articles/managing-your-data-usage

Re: Something wrong for my data usage

Ed404 — Wed, 11 Dec 2019 16:21:36 GMT

If you want to understand where that data went, go to Settings>Mobile data and scroll down and you see how it was used and know what to disable. Is the cycle calendar correct on your phone maybe you thought you had more.

Also Netguard is a free app which allows data management over system apps and tells you if a certain app needs data for it to work (i.e. Discord requires Google Play Services to have data to work correctly).

Re: Something wrong for my data usage

ilikepm — Wed, 11 Dec 2019 16:40:20 GMT

There always is some discrepancy between how your phone records data usage and what you see in PM account.. however, a typical high usage pattern can be revealed through checking data usage details on your phone as to which apps used most data.. also remember, video watching say on YouTube uses quite a bit of data.. disabling autoupdates in your phone for apps also helps..

Re: Something wrong for my data usage

Staliger — Wed, 11 Dec 2019 16:53:12 GMT

@cruisees wrote:
Hi,

I have a question about my data usage.
I payed Dec 1 and my data usage is already 799.221/1024 MB (1 GB OF DATA) on Dec 11.
That means I already spent over 75%.
I usually use data as same monthly pattern so, there's something wrong for my usuage in system.
Please answer me how to fix it and tell me about connection of Public mobile.
Thank you!

I usualy restrict autorun for all my applications and then, go to "Running apps" to kill all processes there. The necessary apps needed for your phone to work properly will start automatically, but they don't use data. As I use Android system, Google Play is an exception, and it does use data, but it is still possible to stop it running by clicking 'force stop' several times.

Re: Something wrong for my data usage

Ed404 — Wed, 11 Dec 2019 16:54:32 GMT

@Staliger wrote:
I usualy restrict autorun for all my applications and then, go to "Running apps" to kill all processes there. The necessary apps needed for your phone to work properly will start automatically, but they don't use data. As I use Android system, Google Play is an exception, and it does use data, but it is still possible to stop it running by clicking 'force stop' several times.

Instead of force stopping an application several times just use Netguard to control its data usage.

Re: Something wrong for my data usage

jenbea0178 — Wed, 11 Dec 2019 23:30:03 GMT

Is there a way to find out in PM where the data was used? I'm new to PM as well and still trying to navigate.

Re: Something wrong for my data usage

GinYVR — Thu, 12 Dec 2019 00:35:13 GMT

@jenbea0178Log into your selfserve and click on View my usage on the front page under the My Plan table. It won't tell you the location where your data comes and goes but it will tell you the size and time.