topic SIM card activation prbolem in Get Support

SIM card activation prbolem

maksatus — Wed, 05 Jan 2022 13:29:02 GMT

Hello

I purchased and activated a SIM card 3 hours ahor, and transfered my number from Telus. SIM card still shows rouming and displays both providers Public Mobile|Telus. I am using Xiaomi Redmi 6. Can you help and advise? thank you

Re: SIM card activation prbolem

GinYVR — Sun, 04 Aug 2019 02:08:13 GMT

@maksatusYou just need to be patient for the process to finish. Do watch out for SMS from either Telus or Public Mobile in case your porting has failed.

You should get this message from Public Mobile when everything is successful.

Re: SIM card activation prbolem

Himanshu1 — Sun, 04 Aug 2019 02:17:37 GMT

I remember reading somewhere that porting from 1 provider to another usually takes 2-3 business days

So, I think the best bet could be waiting for some time

Re: SIM card activation prbolem

GinYVR — Sun, 04 Aug 2019 02:19:53 GMT

@Himanshu1It depends on which and what kind of provider. The longest are VOIP (sometimes you need written forms), then fixed lines (a few days), wireless carriers should be under a few hours.

Re: SIM card activation prbolem

will13am — Sun, 04 Aug 2019 02:20:38 GMT

@maksatus , the redmi 6 is a dual SIM phone. By change do you have both SIM cards in the phone at the same time? If the porting has not completed, then both services could be working side by side. In any event, a Telus port to Public Mobile should take a few minutes. There is a possibility of a failed port. To correct a failed port, you will need moderator team assistance. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: SIM card activation prbolem

computergeek541 — Sun, 04 Aug 2019 02:21:25 GMT

@Himanshu1 wrote:
I remember reading somewhere that porting from 1 provider to another usually takes 2-3 business days
So, I think the best bet could be waiting for some time

For wireless carriers, that should be hours. Transfers from landlines and VoIP ussually take longer.

Re: SIM card activation prbolem

will13am — Sun, 04 Aug 2019 02:23:20 GMT

@computergeek541 wrote:
@Himanshu1 wrote:
I remember reading somewhere that porting from 1 provider to another usually takes 2-3 business days
So, I think the best bet could be waiting for some time
For wireless carriers, that should be hours. Transfers from landlines and VoIP ussually take longer.

For sister brands, it is virtually instantaneous. 99.9 out of 100, this port has failed.

Re: SIM card activation prbolem

Tony8 — Sun, 04 Aug 2019 03:10:24 GMT

Hi. I have seen ports take 2 min to hours.

Did you re-boot your phone?

You may have to manually set up your APN to get data working.