topic Re: Cannot access my account in Get Support

Cannot access my account

hanna_johnson — Tue, 04 Jan 2022 18:02:24 GMT

I created an account with public mobile and verified it through the email that was sent to me, however I am now unable to log back in with the username and password to access self-serve.

-Hanna

Re: Can't Access Self Serve

hanna_johnson — Sun, 25 Sep 2016 17:06:23 GMT

Hi @Mary_M

I am having the same issue, are you able to reset my password as well please?

Re: Can't Access Self Serve

Shazia_K — Sun, 25 Sep 2016 17:19:32 GMT

Hey @hanna_johnson,

I'm sorry about this,

There was a little issue with your activation online, I was able to quickly fix it for you.

Can you insert your SIM card in your phone and test your service?

Please also create your self-serve account here https://selfserve.publicmobile.ca/self-registration/

Let me know how it goes.

Thanks,

Shazia

Re: Cannot access my account

levym — Mon, 26 Sep 2016 00:22:24 GMT

Shazia I have tried since last Thursday (Sept 22) to set up my selfserve account only to be told that my ported phone number is not valid. Can someone please assist me?

Merrill

Re: Cannot access my account

Shazia_K — Mon, 26 Sep 2016 13:42:37 GMT

Hey @levym,

I'm really sorry to hear about the self-serve issue,

Can you please send me the Public Mobile SIM card # in a private message?

Thanks,

Shazia

Re: Cannot access my account

essam — Wed, 27 Sep 2017 17:55:16 GMT

hi , i activated my sim 15 days ago and the number transfered done and working with no problem, but i cant access my account , i tried create new , it says you have one , i tried recover password it says your user doesnt exist so can you help me please

Essam Abdullah

essam_abdullahh@yahoo.com

Thank you

Re: Cannot access my account

Acekiller — Wed, 27 Sep 2017 18:54:29 GMT

Don't include your personal info here! Instead, private message the mods!

Sending a message to the mod teams:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number

Re: Cannot access my account

Luddite — Wed, 19 Feb 2020 21:40:04 GMT

new thread made

Re: Cannot access my account

vangeroo — Wed, 19 Feb 2020 22:08:55 GMT

Is this message from 4 years ago?

Re: Cannot access my account

vangeroo — Wed, 19 Feb 2020 22:10:22 GMT

OMG, I am brand new as of today and starting on community board...your dates say 2016?

Re: Cannot access my account

dabr — Wed, 19 Feb 2020 22:14:12 GMT

@vangeroo wrote:
Is this message from 4 years ago?

@vangeroo Sometimes new users piggback on an old thread for their issue, which might be similar to what they searched. It's always better to post your question under one of the forum headings, but every now again, someone posts to an older thread:)

Re: Cannot access my account

vangeroo — Wed, 19 Feb 2020 22:14:22 GMT

Thank you for response

Re: Cannot access my account

dabr — Wed, 19 Feb 2020 22:15:30 GMT

@vangeroo wrote:
Thank you for response

You're very welcome and welcome to PM:)

Re: Cannot access my account

asherdmello — Fri, 17 Jul 2020 02:21:25 GMT

I activated my sim using my email address as user id but cannot access my account in self serve

Kindly do the needful.