topic Re: Add on not showing up in Get Support

Add on not showing up

Salvo — Wed, 05 Jan 2022 13:28:36 GMT

Add a add on but not showing up. Where can i see if. It active. Have the $ 15 plan 100 talk. Add a Extra $ 5. 500 min talk.

Re: Add on not showing up

oglat — Fri, 02 Aug 2019 13:27:41 GMT

It's 2 step process

Did you complete both steps?

Can you check your payment history and see what is going on?

Re: Add on not showing up

Anonymous — Fri, 02 Aug 2019 13:26:56 GMT

@Salvo wrote:
Add a add on but not showing up. Where can i see if. It active. Have the $ 15 plan 100 talk. Add a Extra $ 5. 500 min talk.

Did you do the second step? You need to deposit money and then buy the add-on. When successful, you'll see it in your Data & Add-ons area.

Re: Add on not showing up

Salvo — Fri, 02 Aug 2019 13:39:21 GMT

Its saying i have a balance or $ 5.

But under my add ons. Its not showing up ..

Re: Add on not showing up

Triguy — Fri, 02 Aug 2019 13:40:23 GMT

Purchasing add-ons is a two step process.

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!

Re: Add on not showing up

Anonymous — Fri, 02 Aug 2019 13:40:47 GMT

@Salvo wrote:
Its saying i have a balance or $ 5.
But under my add ons. Its not showing up ..

Right. So that means you still need to do the second step. Go back in and use that $5 to actually buy the add-on.

Re: Add on not showing up

Salvo — Fri, 02 Aug 2019 13:41:04 GMT

Its saying i have a balance of $ 5

But under my add ons i dont see it

Re: Add on not showing up

oglat — Fri, 02 Aug 2019 13:44:01 GMT

Ok that's good, first step is done

Use that balance to purchase the add-on

Go to the add-ons ad choose the one you need

Re: Add on not showing up

missorange — Fri, 02 Aug 2019 13:45:55 GMT

the reason you see the balance $5 is because you upload the money but not purchased the add on. So go ahead to select the add on you want, then you will see the add on.

Re: Add on not showing up

Salvo — Fri, 02 Aug 2019 13:47:50 GMT

Thanks for the help 👍 5 stars for you

Re: Add on not showing up

Salvo — Fri, 02 Aug 2019 13:49:06 GMT

Thanks for your help 👍 5 stars for you