topic Re: i can not remember my password or my security question in Get Support

i can not remember my password or my security question

douglas11 — Wed, 05 Jan 2022 13:28:29 GMT

i want to get some add ons for the us but i can not remember my password or security question. or so it seems.

Re: i can not remember my password or my security question

oglat — Thu, 01 Aug 2019 23:46:01 GMT

You will have to contact Moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Provide your phone number and email you used for self-serve and if you remember the pin

Re: i can not remember my password or my security question

ChuckYeah — Thu, 01 Aug 2019 23:45:16 GMT

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

Try logging in with another device. Perhaps you saved your password at some point.

Re: i can not remember my password or my security question

ChuckYeah — Thu, 01 Aug 2019 23:47:42 GMT

And check your email for accuracy or that it's the right one, forgetting both seems less likely than an issue with the original email?

Re: i can not remember my password or my security question

oglat — Thu, 01 Aug 2019 23:59:04 GMT

@ChuckYeah wrote:
And check your email for accuracy or that it's the right one, forgetting both seems less likely than an issue with the original email?

If they are getting the question, unless they have more than one account, it's probably the right one

Re: i can not remember my password or my security question

geopublic — Fri, 02 Aug 2019 01:01:05 GMT

@douglas11 wrote:
i want to get some add ons for the us but i can not remember my password or security question. or so it seems.

@douglas11 You can also purchase addon using the IVR system by dialing 611 from your phone.