topic Re: Can't make phone calls, keep getting message 8UM2 in Get Support

Can't make phone calls, keep getting message 8UM2

Courtneyclairem — Wed, 05 Jan 2022 13:28:17 GMT

Hi Guys,
I received a phone call today but missed it (and it's for a job too so hoping they will call back...), when I tried to call back it just has the message 8UM2 even though the phone number is in the same province as me. I notice when it called through it had the +1 so I tried calling by removing this however each time I call back it automatically adds it. I already checked my phone settings and it says my area code is set for Canada... I am able to call my partners phone who is also on the same network. I have unlimited phone calls too. Does anyone know a solution?

Re: Can't make phone calls, keep getting message 8UM2

Courtneyclairem — Tue, 10 Dec 2019 18:06:58 GMT

P.S: I tried calling from his phone and he recieved the same message...

Re: Can't make phone calls, keep getting message 8UM2

Anonymous — Tue, 10 Dec 2019 18:20:19 GMT

@Courtneyclairem wrote:
P.S: I tried calling from his phone and he recieved the same message...

Could be a fake spoof and not actually the prospective employer.

Re: Can't make phone calls, keep getting message 8UM2

geopublic — Tue, 10 Dec 2019 21:07:45 GMT

@Courtneyclairem The message occurs when the area code is incorrect. Are you sure it wasn't a US based number calling you?

Re: Can't make phone calls, keep getting message 8UM2

pomlady — Tue, 10 Dec 2019 18:42:11 GMT

I have had phone numbers pop up on my cell phone and my other cell phone provider is not PM until I am off contract with them. They had local numbers also with the +1 before them. I googled the numbers and they came up as numbers that were telemarketers. And they were local, which doesn't make sense...... Not sure how they do it but they are sneaky.

Maybe google the number and see if it pops up?

Hope the job comes through for you.

Re: Can't make phone calls, keep getting message 8UM2

LovesToPM — Tue, 10 Dec 2019 18:43:58 GMT

@Courtneyclairem

Can you try calling from a landline, Voip or other non-PM line?

If the call fails, the problem is on the other end.

If the call goes through, then the problem is with Public Mobile/Telus. Please contact Moderators to inform them that you are unable to call this number.