topic Re: us roaming in Get Support

us roaming

Clinic1a — Wed, 05 Jan 2022 13:28:16 GMT

I went to Las Vegas Monday, November 25th and back into Canada on Saturday, November 30th. I tried adding on us roaming, data and texting but it never worked. Now that I'm back my texting still isn't working and I have taken off my roaming but nothing is working. Someone please help me

Re: us roaming

Triguy — Tue, 10 Dec 2019 16:09:08 GMT

Try rebooting your phone. If you still need assistance then submit a ticket to a moderator.

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: us roaming

Anonymous — Tue, 10 Dec 2019 16:09:11 GMT

@Clinic1a wrote:
I went to Las Vegas Monday, November 25th and back into Canada on Saturday, November 30th. I tried adding on us roaming, data and texting but it never worked. Now that I'm back my texting still isn't working and I have taken off my roaming but nothing is working. Someone please help me

From your payment history what exact day did you buy the add-on? Or do you still see the amount paid in your Available Funds?

Perhaps re-scan for and connect to Public Mobile. Or just re-start.

Re: us roaming

hairbag1 — Tue, 10 Dec 2019 16:09:14 GMT

@Clinic1a wrote:
I went to Las Vegas Monday, November 25th and back into Canada on Saturday, November 30th. I tried adding on us roaming, data and texting but it never worked. Now that I'm back my texting still isn't working and I have taken off my roaming but nothing is working. Someone please help me

Why did you turn off roaming ? Turn it back on, cycle phone off/on ...let us know if this helps.

Re: us roaming

Clinic1a — Tue, 10 Dec 2019 16:16:34 GMT

Thank you it's working again

Re: us roaming

geopublic — Tue, 10 Dec 2019 16:21:21 GMT

@Clinic1a wrote:
I went to Las Vegas Monday, November 25th and back into Canada on Saturday, November 30th. I tried adding on us roaming, data and texting but it never worked. Now that I'm back my texting still isn't working and I have taken off my roaming but nothing is working. Someone please help me

@Clinic1a sounds you got affected by the US roaming addon bug. Most of the time it goes away with 24 hours but reports lately from customers say that it's taking much longer to be able to receive texts again.

Best to submit a ticket to the moderator team and let them know about the US roaming addon and ask them to reset your account.

Re: us roaming

Anonymous — Tue, 10 Dec 2019 16:24:46 GMT

@Clinic1a wrote:
Thank you it's working again

So what got it working? Did you do anything? Or did it just start working on its own?

The bug mentioned happens the day after the end of the 10 day add-on. Which is why I asked when you actually got the add-on.

Re: us roaming

PAULRANG18 — Tue, 10 Dec 2019 17:25:03 GMT

This has been a common issue according to many members. PM has been trying to correct it but apparently texting resumes after several days. This is an inconvenience for members.

Re: us roaming

Clinic1a — Tue, 10 Dec 2019 17:34:10 GMT

I had to turn my data roaming back on then turn my phone off and on then it started work again