topic Autopay in Get Support

Autopay

nikitas — Wed, 05 Jan 2022 13:28:15 GMT

I am not able to setup the autopay in my account. Keeps giving the error.

Re: Autopay

bravo_md — Thu, 01 Aug 2019 16:21:57 GMT

System is just busy. Keep trying and you'll get thru. good luck.

Make sure to use an approved Canadian CC

Re: Autopay

hairbag1 — Thu, 01 Aug 2019 16:30:13 GMT

@nikitas wrote:
I am not able to setup the autopay in my account. Keeps giving the error.

The Public Mobile website is very slow during daytime hours...must be alot of new customers !! Anyway...you can set up autopay later on in the day, or next week even. As @bravo_md suggests, just keep trying and eventually it'll work.

Good luck and welcome to Public Mobile.

Re: Autopay

LovesToPM — Thu, 01 Aug 2019 16:33:06 GMT

@nikitas wrote:
I am not able to setup the autopay in my account. Keeps giving the error.

Be careful when entering your credit card. If you attempt too many times, you will get it locked and require Moderator_team assistance to fix it.

You can also clear your browser cache and retry using incognito mode.

Here is PM info on registering your credit card.

If you didn’t register a credit or Visa debit card at activation, you can do so by signing in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Register my Credit or Visa Debit Card’. We accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank.