topic Re: Not able to receive emails in Get Support

Not able to receive emails

Emerald3 — Wed, 05 Jan 2022 13:28:13 GMT

First time doing this -- so bare with me. I have not been able to receive emails since last Friday. I can, however, SEND emails and they are received on the other end. There was an issue that I was able to rectify yesterday with Telus, as the account that my email was with was cancelled (long story). I can SEND and RECEIVE emails on my computer (Apple) but not on my IPhone. Any suggestions on what I need to do??? THANK YOU!!!

Re: Not able to receive emails

Anonymous — Tue, 10 Dec 2019 15:20:48 GMT

@Emerald3 wrote:
First time doing this -- so bare with me. I have not been able to receive emails since last Friday. I can, however, SEND emails and they are received on the other end. There was an issue that I was able to rectify yesterday with Telus, as the account that my email was with was cancelled (long story). I can SEND and RECEIVE emails on my computer (Apple) but not on my IPhone. Any suggestions on what I need to do??? THANK YOU!!!

Emails are not Public Mobile's responsibility. Internet connectivity is. Are you able to browse the internet with your phone browser?

Re: Not able to receive emails

Triguy — Tue, 10 Dec 2019 15:25:12 GMT

Which app or email program are you using ? Check your email settings especially the incoming server name.

Re: Not able to receive emails

geopublic — Tue, 10 Dec 2019 15:29:31 GMT

@Emerald3 Compare and make sure the account settings for mail are the same on your phone as they are on your computer.

Re: Not able to receive emails

nachoman42 — Tue, 10 Dec 2019 15:40:29 GMT

As @Anonymous said, do you have internet connectivity? Does Safari work?

Re: Not able to receive emails

Emerald3 — Tue, 10 Dec 2019 16:01:07 GMT

Thank you geopublic. I tried that a few times last night and it never worked. NOW - after re-entering my new password, IT WORKED!!!! THANK YOU again!!! I was sooooo stressed over this.......as I am NOT a techy!!!! Cheers, Have an awesome day.

Re: Not able to receive emails

Emerald3 — Tue, 10 Dec 2019 16:03:08 GMT

Hi -- it is all solved now:):) Many thanks for taking the time to help me out!! VERY much appreciated - as time is precious these days!!! Have a wonderful day. Cheers,

Re: Not able to receive emails

geopublic — Tue, 10 Dec 2019 16:15:53 GMT

@Emerald3 👍