topic Re: Relock out in Get Support

Relock out

Twin71231 — Wed, 05 Jan 2022 13:28:06 GMT

I don't member my securty question or my password I have brain damage can I get them reset

Re: Relock out

mimmo — Tue, 10 Dec 2019 11:42:49 GMT

You need to contact moderators using the question mark on the bottom of the screeen. Type contact moderator or contact human And follow the prompts till you get to a Submit a ticket form.

Re: Relock out

will13am — Tue, 10 Dec 2019 11:49:04 GMT

pop@Twin71231 , you are going to need moderator team support for this. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: Relock out

darlicious — Sun, 15 Dec 2019 14:21:34 GMT

@Twin71231 Now that you have access to your account again take the time to write down your password, pin #, and security question and answer and put it in a safe place. This way you will have a back up if you forget the info again.