topic Re: Invalid Sim in Get Support

Invalid Sim

cros1378 — Wed, 05 Jan 2022 13:28:04 GMT

Hello All,

I'm hoping one of you can help me.

I'm activating for a friend and I got to the activation page. It was the wrong visa which was declined. The message was I had to start over so i did. Now its telling me its an invalid sim. what do i do?

Actually, It probably just took a minute to get out of the system, I'm going to check.

Crystal

Re: Invalid Sim

darlicious — Tue, 10 Dec 2019 08:54:14 GMT

@cros1378 Don't worry the site locks you out for about an hour before you can start over.

Re: Invalid Sim

cavemantoronto — Tue, 10 Dec 2019 08:57:45 GMT

@cros1378 wrote:
Hello All,
I'm hoping one of you can help me.
I'm activating for a friend and I got to the activation page. It was the wrong visa which was declined. The message was I had to start over so i did. Now its telling me its an invalid sim. what do i do?
Actually, It probably just took a minute to get out of the system, I'm going to check.
Crystal

Invalid can mean it activated. Check the visa if it was charged before retrying. If charged, see if the sim has service. There is a session lock for 50 minutes and sim won't allow acrivation attempt before that.

Re: Invalid Sim

darlicious — Tue, 10 Dec 2019 08:59:29 GMT

When you start over write down your pin#, password security question and answer and put them in a safe place just in case you forget them. Its also best to clear your browser and use secret/incognito mode....in chrome or Firefox as they work best.

Re: Invalid Sim

cros1378 — Tue, 10 Dec 2019 09:05:50 GMT

thank you. I was right, it just took a few minutes.

Re: Invalid Sim

cros1378 — Tue, 10 Dec 2019 09:08:33 GMT

Thank you,so much. it just hadnt let the sim number out for a few minutes, all good now

Thanks again

Re: Invalid Sim

darlicious — Tue, 10 Dec 2019 09:09:56 GMT

@cros1378 No worries...were always happy to help. #were for you