topic Re: data only works for some apps in Get Support

data only works for some apps

sahands — Wed, 05 Jan 2022 13:28:02 GMT

some times like today, I have my data on, and it was only working for certain apps like the browser, but not others like google map: could open it, but could not navigate or search, when I connected to wifi then maps was working.

Re: data only works for some apps

will13am — Wed, 31 Jul 2019 23:44:04 GMT

@sahands , what phone do you have and is there any kind of firewall app running that is selectively enabling data? Public Mobile does not manage how your data is used. If the data works to your phone, it should work for all apps.

Re: data only works for some apps

Triguy — Wed, 31 Jul 2019 23:48:17 GMT

Check your settings. Google maps can be set to only work when connected to wi-fi.

Re: data only works for some apps

Recovery — Thu, 01 Aug 2019 00:01:51 GMT

Make sure cellular data usage for google maps is turned on through your phone settings. If it is already enabled, try restarting your phone.

Re: data only works for some apps

oglat — Thu, 01 Aug 2019 00:32:17 GMT

Also check data restrictions

See if you gave all the needed permissions for maps to operate

Can you test it on another phone?

Re: data only works for some apps

LeafLife — Thu, 01 Aug 2019 02:28:45 GMT

A simple way is to take your sim out of your current phone and try it in another phone. This should tell you if there are restrictions on your phone preventing the Data use in that particular app. Simple way to test things at the very least.

Re: data only works for some apps

sahands — Thu, 01 Aug 2019 23:17:55 GMT

So it happened again today, I restarted my phone, and still the same thing, I checked my browser and it was working fine. After I made the trip out of town and got home, I tried the data again, this time maps was working fine!

So it seems odd, but could it be that the cell towers in certain areas are blocking certain apps from using data????

Re: data only works for some apps

GinYVR — Thu, 01 Aug 2019 23:19:57 GMT

@sahandsNope cellphone towers don't care what app it is using data.

Re: data only works for some apps

sahands — Fri, 02 Aug 2019 23:06:26 GMT

I think it's just PM that's screwing with me 😞

Re: data only works for some apps

computergeek541 — Fri, 02 Aug 2019 23:10:49 GMT

@sahands wrote:
I think it's just PM that's screwing with me 😞

Please don't mark your own posts as solutions. I hope that someone is able to help you figure this out. I can't see any reason for Public Mobole would care which app is being used. It's all the same bandwidth to them.

Re: data only works for some apps

srlawren — Fri, 02 Aug 2019 23:29:10 GMT

@sahands wrote:
I think it's just PM that's screwing with me 😞

@sahands it's not. As @computergeek541 noted, data is just bits in a pipe. What phone are you using? Brand, model, and operating system version?

Re: data only works for some apps

sahands — Sat, 03 Aug 2019 18:41:58 GMT

Xiaomi A2 lite on Android one (version 9)

Re: data only works for some apps

geopublic — Sat, 03 Aug 2019 18:50:35 GMT

@sahands wrote:
Xiaomi A2 lite on Android one (version 9)

@sahands Is your phone connecting to LTE or 3G for data? Best to connect using LTE or 4G. Sometimes if the network is congested it's possible that the browser will work but other more data intensive apps drag. That phone supports two sims make sure your using sim 2.

Re: data only works for some apps

srlawren — Sun, 04 Aug 2019 22:50:22 GMT

@geopublic wrote:
@sahands wrote:
Xiaomi A2 lite on Android one (version 9)
@sahands Is your phone connecting to LTE or 3G for data? Best to connect using LTE or 4G. Sometimes if the network is congested it's possible that the browser will work but other more data intensive apps drag. That phone supports two sims make sure your using sim 2.

@geopublic this seems an unlikely cause for this problem.

@sahands it looks like you may not be alone. Here are some threads from the Xioami and XDA forums which may be helpful?

https://c.mi.com/thread-2198584-1-0.html

https://c.mi.com/thread-1687989-1-0.html

https://forum.xda-developers.com/mi-a2-lite/help/mobile-data-issue-pie-update-t3884664

Re: data only works for some apps

sahands — Mon, 05 Aug 2019 02:05:25 GMT

My phone is set to use 4G.

The issue that other forum users had with their forum is not really the problem that I'm experiencing.

I was in oakville today and had no issues there using my maps. It seems to be a cell tower issue based on location.

Re: data only works for some apps

sheytoon — Mon, 05 Aug 2019 12:48:32 GMT

@sahands wrote:
It seems to be a cell tower issue based on location.

The cell tower doesn't have the capability to do that. Not to mention towers are owned and operated by Bell in the GTA.

Re: data only works for some apps

sahands — Tue, 06 Aug 2019 23:24:30 GMT

I have another hypothesis, what if data coming from that tower is very slow? Could it be that the web browser on my phone can load simple pages quickly and efficiently on slow data connections, whereas google maps requires a fast connection to load things like traffic and directions?

Re: data only works for some apps

mh1983 — Tue, 06 Aug 2019 23:32:16 GMT

@sahands wrote:
some times like today, I have my data on, and it was only working for certain apps like the browser, but not others like google map: could open it, but could not navigate or search, when I connected to wifi then maps was working.

Have you granted Google Maps the appropriate app permissions?

Re: data only works for some apps

geopublic — Tue, 06 Aug 2019 23:39:15 GMT

@sahands wrote:
I have another hypothesis, what if data coming from that tower is very slow? Could it be that the web browser on my phone can load simple pages quickly and efficiently on slow data connections, whereas google maps requires a fast connection to load things like traffic and directions?

@sahands Yes, if there is network congestion that would be a valid assumption to make.It's happened to me also but only when there are large gatherings like a sports event or a concert.

Re: data only works for some apps

sheytoon — Tue, 06 Aug 2019 23:52:41 GMT

Unlikely, because Google Maps doesn't require much data either.