topic Cannot receive phone calls in Get Support

Cannot receive phone calls

adara — Wed, 05 Jan 2022 13:27:44 GMT

Newly actived phone.

I cannot receive calls: it goes directly to voice mail.

I can call and send/receive text only.

Any ideas ???

thanks

Re: Cannot receive phone calls

geopublic — Tue, 10 Dec 2019 02:31:22 GMT

@adara wrote:
Newly actived phone.
I cannot receive calls: it goes directly to voice mail.
I can call and send/receive text only.
Any ideas ???

thanks
A

@adara Sounds like your port has not completed. Just use you old sim until it stops working. When that happens the start using your PM card.

Re: Cannot receive phone calls

Ed404 — Tue, 10 Dec 2019 03:18:26 GMT

Which provider did you port from?

Re: Cannot receive phone calls

computergeek541 — Tue, 10 Dec 2019 04:36:54 GMT

@Ed404 wrote:
Which provider did you port from?

We don't know for sure that number porting is involved. This is just a guess by some of us based on the fact that calls are going to straight to voicemail. An incomplete port would be the case if it's the customer's voicemail box at another carrier that is being reached.