topic Re: payment in Get Support

payment

wsudds1 — Wed, 05 Jan 2022 13:27:40 GMT

unfortunely on june 20th 2019 when you went to take the payment out, my credit card had expired but instead of informing me ,you shut the phone off. There is enough money in my account to resume and credit card auto pay can resume...expiry date changed....please fix, this is a emergency phone

Re: payment

LovesToPM — Wed, 31 Jul 2019 00:32:55 GMT

@wsudds1 wrote:
unfortunely on june 20th 2019 when you went to take the payment out, my credit card had expired but instead of informing me ,you shut the phone off. There is enough money in my account to resume and credit card auto pay can resume...expiry date changed....please fix, this is a emergency phone

When you logon your Self-Serve account, do you see "Reactivate" button?

If yes, click on it. It will take the payment due from your Available Funds.

Re: payment

mimmo — Wed, 31 Jul 2019 00:34:45 GMT

If that doesn't work try the lost stolen trick https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: payment

goldilock — Wed, 31 Jul 2019 01:40:41 GMT

Unfortunately, it's your responsiblity to know when your credit card expires and to keep a current one in your account so payments can be processed seamlessly. Update your credit card on file. If you need assistance contact a moderator here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437