topic Re: Phone stolen in Get Support

Phone stolen

Chantal3030boul — Wed, 05 Jan 2022 13:27:31 GMT

Helly my phone was stolen here us my number xxxxxxxx. I would like to transfer my number on to my new sim card xxxxxxxxxxxxxxxx

edited by computergeek541: removed account information

Re: Phone stolen

hairbag1 — Mon, 09 Dec 2019 23:15:39 GMT

@Chantal3030boul wrote:
Helly my phone was stolen here us my number xxxxxxxxx. I would like to transfer my number on to my new sim card xxxxxx

Log into My Account and you can do the change yourself.

Re: Phone stolen

computergeek541 — Mon, 09 Dec 2019 23:16:55 GMT

@Chantal3030boul wrote:
Helly my phone was stolen here us my number xxxxxxxx. I would like to transfer my number on to my new sim card xxxxxxxxxxxxxxxx

Go to selfserve.publicmobile.ca and after logging in, click on Plans and Add-ons, and then on Change SIM card.

Re: Phone stolen

Chantal3030boul — Mon, 09 Dec 2019 23:18:19 GMT

Sorry the you did not give you the accurate sim card xxxxxxxxxxxxxxx my number is xxxxxxxxxxxxxxx

edited by computergeek541: account information removed

Re: Phone stolen

hairbag1 — Mon, 09 Dec 2019 23:18:37 GMT

Don't post personal info on the Community Forum...you're at risk of major vexation otherwise.

Re: Phone stolen

computergeek541 — Mon, 09 Dec 2019 23:19:15 GMT

@Chantal3030boul

Please do not post your account information here. Anyone with an internet connection can read what you post here. Also, you need to be performing this change yourself from within your Self Serve account.

Re: Phone stolen

Chantal3030boul — Mon, 09 Dec 2019 23:19:50 GMT

I want to activate my new card with my old number...

Re: Phone stolen

Chantal3030boul — Mon, 09 Dec 2019 23:21:39 GMT

I do not see options for this I want my old number new card

Re: Phone stolen

computergeek541 — Mon, 09 Dec 2019 23:21:40 GMT

@Chantal3030boul wrote:
I want to activate my new card with my old number...

Please see the instructions as provided earlier.

Re: Phone stolen

ChuckYeah — Mon, 09 Dec 2019 23:25:25 GMT

@Chantal3030boul

Re: Phone stolen

hairbag1 — Mon, 09 Dec 2019 23:25:41 GMT

@Chantal3030boul wrote:
I do not see options for this I want my old number new card

Log into My Account...look for Change Sim.

EZPZ

Re: Phone stolen

Chantal3030boul — Mon, 09 Dec 2019 23:25:49 GMT

I dont have an account its asking me phone number to create an account however my phone is stolen

Re: Phone stolen

hairbag1 — Mon, 09 Dec 2019 23:36:24 GMT

@Chantal3030boul wrote:
I dont have an account its asking me phone number to create an account however my phone is stolen

@Chantal3030boul...you'll need to Create an Account...all you need is an email address and your cell number. Once you do so, then you can make the sim change and you'll be back in business.

Give it a try...we're here if you run into trouble.

Re: Phone stolen

Chantal3030boul — Mon, 09 Dec 2019 23:49:09 GMT

Thanks but the issue is that ita asking my first my cell then its going to txt me a authitification number. I dont have my cell

Re: Phone stolen

Chantal3030boul — Mon, 09 Dec 2019 23:52:16 GMT

Verify code I wont be able to access it seeing that my phone is stolen

Re: Phone stolen

Chantal3030boul — Tue, 10 Dec 2019 00:00:22 GMT

Any advice

Re: Phone stolen

wetcoaster — Tue, 10 Dec 2019 00:09:40 GMT

Open a ticket by clicking on the question mark in the bottom right corner of your screen.

The bot will likely need a couple of steps until it lets you submit it to the moderators. Use "talk to rep" or similar.