topic Re: Error When Changing Plans in Get Support

Error When Changing Plans

edkoinc — Wed, 05 Jan 2022 13:27:24 GMT

I logged into my account and selected Change Plans.

However, the fields under Current Plans and New Plan are blank.

When I select "Try out more Options", it takes me to an error message.

I've tried using two different web browsers.

Is it because I'm on an older plan so it doesn't show up correctly?

It would be great if someone could advise.

Thank you!

Re: Error When Changing Plans

Ed404 — Mon, 09 Dec 2019 22:17:07 GMT

I believe Public Mobile's server is struggling a bit right now which could be the cause of that error. What error message are you receiving?

EDIT: The site literally turned off when I tried to post this. I recommend you try changing plans in a couple of hours. If it has to be done immediately contact the moderator team.

Re: Error When Changing Plans

computergeek541 — Mon, 09 Dec 2019 23:12:19 GMT

@edkoinc wrote:
I logged into my account and selected Change Plans.

However, the fields under Current Plans and New Plan are blank.

When I select "Try out more Options", it takes me to an error message.

I've tried using two different web browsers.

Is it because I'm on an older plan so it doesn't show up correctly?

It would be great if someone could advise.

Thank you!

The blank plan issue has been going on and off for months. Not to worry, though as this isn't an issue with your account, but of the website. Usually, waiting until later solves the problem. I can tell you that when your account shows a blank plan, changing web browsers usually makes no difference, but some people have had success in using Chrome in incognito mode. I believe that the solution is usually just to try later.

Re: Error When Changing Plans

edkoinc — Tue, 10 Dec 2019 08:35:39 GMT

Thank you. Works now!

Re: Error When Changing Plans

edkoinc — Tue, 10 Dec 2019 08:36:02 GMT

Thanks very much. It is all resolved now 🙂