topic Error when trying to reset password: ForgotPassword/OldPasswordNotValidContactAdmin in Get Support

Error when trying to reset password: ForgotPassword/OldPasswordNotValidContactAdmin

adewji — Wed, 05 Jan 2022 13:27:12 GMT

Hi there,

I receive an error when trying to receive my Self Serve password.

The error message is: ForgotPassword/OldPasswordNotValidContactAdmin

I have tickets from August that still haven't been resolved because the Community password reset wouldn't work. Finally got back into my Community account today.

This is honestly the worst customer service I've ever had. Can someone please help me reset my self serve password?!

Re: Error when trying to reset password: ForgotPassword/OldPasswordNotValidContactAdmin

Triguy — Mon, 09 Dec 2019 20:13:21 GMT

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"