topic Re: Plan error in Get Support

Plan error

tmvdb — Wed, 05 Jan 2022 13:27:11 GMT

Hi,

I got a message saying I used 75% of my data which shouldn't be true as I just topped up the plan and haven't been using my phone any differently than I always do.

Secondly, I am not able to make or receive any calls.

Thirdly, the balance in my account is higher than it should be which makes me think I wasn't charged for the right plan.

Please assist.

Re: Plan error

AE_Collector — Mon, 09 Dec 2019 18:44:52 GMT

When was your renewal to be? Maybe it failed to happen?

AE_Collector

Re: Plan error

geopublic — Mon, 09 Dec 2019 18:49:06 GMT

@tmvdb wrote:
Hi,

I got a message saying I used 75% of my data which shouldn't be true as I just topped up the plan and haven't been using my phone any differently than I always do.
Secondly, I am not able to make or receive any calls.
Thirdly, the balance in my account is higher than it should be which makes me think I wasn't charged for the right plan.

Please assist.

@tmvdb Dial 611 fom your phone. Is it suspensed? If yes, there was a problem with your renewal. Access your selserve account and check the payment history link to get a better idea on what happened. Submit ticket to PM for help by doing the following:

Re: Plan error

PAULRANG18 — Mon, 09 Dec 2019 18:51:53 GMT

Best to contact a moderator with this issue by clicking question mark, bottom right, and follow instructions.

Re: Plan error

tmvdb — Mon, 09 Dec 2019 19:44:40 GMT

For the love of God I just want to speak to someone who works for public mobile on the phone

Re: Plan error

Anonymous — Mon, 09 Dec 2019 19:49:30 GMT

@tmvdb wrote:
For the love of God I just want to speak to someone who works for public mobile on the phone

There's no call in support line here.

All you can do is find your way to a moderator using that chatbot thingy.

Maybe post a screen snip of your overview page so we can have a look for you. Blank out personal info of course.

Re: Plan error

dabr — Mon, 09 Dec 2019 19:51:03 GMT

@tmvdb wrote:
For the love of God I just want to speak to someone who works for public mobile on the phone

@tmvdb Unfortunately, that is not possible. PM customer service is all online, so you need to submit a ticket to modertors ASAP in order to get a response back. Just follow the instructions outlined in the earlier post by @geopublic

If there was an error in the data not getting reset, moderators will be able to correct that for you once they've looked at your account to see what happened. Good luck!

Re: Plan error

Ed404 — Mon, 09 Dec 2019 20:48:01 GMT

@tmvdb wrote:
For the love of God I just want to speak to someone who works for public mobile on the phone

Due to how Public Mobile is setup that isn't possible, but I assure you that moderators can quickly resolve problems!