topic Re: Number transfer issue in Get Support

Number transfer issue

Raf414 — Wed, 05 Jan 2022 13:27:09 GMT

How I can contact customer support for number port in inquiry

Re: Number transfer issue

Triguy — Mon, 09 Dec 2019 18:41:15 GMT

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!

Re: Number transfer issue

PAULRANG18 — Mon, 09 Dec 2019 18:57:16 GMT

Contact a moderator by clicking question mark, bottom right, and follow instructions.

Re: Number transfer issue

dabr — Mon, 09 Dec 2019 18:59:41 GMT

@Raf414 wrote:
How I can contact customer support for number port in inquiry

While you're waiting to hear back from moderators, you can try to explain a bit more of your issue and someone on the community might be able to offer some advice too.

Re: Number transfer issue

pmmobile — Mon, 09 Dec 2019 20:39:17 GMT

@Raf414

Hi,

When I ported over, was able to: make outgoing calls and send/receive text messages immediately (no short codes for two days though), however, was not able to receive calls for about 1-2 hours. Hope this info helps you out, keep us upated.

Re: Number transfer issue

kaiser_soze — Wed, 11 Dec 2019 03:59:27 GMT

In my case, PM took the number in well. Just have to make sure if your phone is locked, that the previous carrier provides the unlock code. It's a pretty reliable service with PM so good luck!