topic Re: Data stopped working in Get Support

Data stopped working

billmc0010 — Wed, 05 Jan 2022 13:27:06 GMT

Hello, my data stopped working all of a sudden. We had to get someone to text me the APN message that I could click on and set up my phone to receive your data. The guy at the kiosk said that I'll probably need that text message again to reset the data information in my phone. Can you text me the APN info again please.

Re: Data stopped working

GinYVR — Mon, 29 Jul 2019 17:42:11 GMT

@billmc0010If your data has stopped working.. have you checked your selfserve account to make sure your data bucket has not been used up? If it is not listed on the front page of selfserve it means you need to purchase more data.

Re: Data stopped working

billmc0010 — Mon, 29 Jul 2019 17:42:17 GMT

5 MB of 2 GB

Re: Data stopped working

duffer900 — Mon, 29 Jul 2019 17:42:49 GMT

@billmc0010 wrote:
Hello, my data stopped working all of a sudden. We had to get someone to text me the APN message that I could click on and set up my phone to receive your data. The guy at the kiosk said that I'll probably need that text message again to reset the data information in my phone. Can you text me the APN info again please.

If you have data remaining, then you can check your APN settings here

https://apn-canada.gishan.net/

Just select Public mobile, then find your device

Re: Data stopped working

geopublic — Mon, 29 Jul 2019 17:44:19 GMT

@billmc0010 wrote:
Hello, my data stopped working all of a sudden. We had to get someone to text me the APN message that I could click on and set up my phone to receive your data. The guy at the kiosk said that I'll probably need that text message again to reset the data information in my phone. Can you text me the APN info again please.

These are the Public Mobile APN settings you need:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Don't forget to save these settings and then select this APN as the active one.

If you need to know where to find the settings:
Android
Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Iphone
Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

Re: Data stopped working

JackQuint — Mon, 29 Jul 2019 17:52:11 GMT

If manually entering the APN settings doesn't work, try a Network Reset:

Android: Settings->System(Advanced)->Reset options->Reset Wi-Fi, mobile, and Bluetooth.

iOS: Settings->General->Reset->Reset network

You will lose saved wifi networks and BT devices.