topic Re: Porting fongo number to PM in Get Support

Porting fongo number to PM

Iamjack19 — Wed, 05 Jan 2022 13:26:40 GMT

I just activated PM sim online with porting my fongo number yesterday. I can make outgoing calls with my old number and text as well. But when try to call the old number it directly to my old voicemail. Now is almost 20 hours after activating. Any help would much appreciated!

Re: Porting fongo number to PM

Triguy — Mon, 09 Dec 2019 14:57:19 GMT

It can take up to a week to port a Voip number to PM.

Re: Porting fongo number to PM

will13am — Mon, 09 Dec 2019 14:57:49 GMT

@Iamjack19, number ports from VOIP providers take a very long time just like with land lines. I would give it another day or two. In the mean time keep using the old service until it stops working which is a proxy that the port has completed. Anyway, if the port is still not completed in another day or two, you will need to contact the moderator team so that they can investigate and take additional action. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: Porting fongo number to PM

LovesToPM — Mon, 09 Dec 2019 14:59:39 GMT

Landlines take up to 7 business days for the port to complete.

You will know it's complete once your Fongo service stops working and your Fongo account closes.

In the meantime, if you receive a text from Public Mobile regarding the port, it means there was a problem and you need to contact Moderators for their help to complete the port.

Re: Porting fongo number to PM

Iamjack19 — Mon, 09 Dec 2019 15:14:54 GMT

Thanks a lot!

Re: Porting fongo number to PM

Iamjack19 — Mon, 09 Dec 2019 15:15:16 GMT

Thank you very much!

Re: Porting fongo number to PM

shalabyk — Mon, 06 Jan 2020 05:22:29 GMT

@Iamjack19 hello, I am having the same problem! how long did it take until it worked out for you?

Re: Porting fongo number to PM

Jencho — Mon, 06 Jan 2020 07:37:01 GMT

Send private message to moderatoe

Re: Porting fongo number to PM

Jencho — Mon, 06 Jan 2020 07:37:19 GMT

Send private message to moderator