topic Re: Compensation for Voucher Fiasco in Get Support

Compensation for Voucher Fiasco

PM3HM — Wed, 05 Jan 2022 13:26:40 GMT

Hi, can we all voice our frustration and request compensation for the voucher system not working and causing so many of us unnecessary frustration and aggravation. No one should have to go through this. It’s basic that PM system should function properly. Lack of customer service and lack of having a number to call in is fine, but for #$@&%!!? sakes, the basic fundamentals of the system should work and not take this long to figure out what’s wrong and fix it !!!

I hope PM credits all of us 2 months free service. If we get nothing out of this, then it would be another slap in the face.

Re: Compensation for Voucher Fiasco

GinYVR — Sun, 28 Jul 2019 05:04:25 GMT

You can always make a complaint to CCTS https://www.ccts-cprst.ca/

Re: Compensation for Voucher Fiasco

mimmo — Sun, 28 Jul 2019 05:06:39 GMT

@Alan_K this has been going on for a while. Why has there been no communication from pm? PM promiced more transparency when issues arise. I believe this is one such situation where communication is needed.

Re: Compensation for Voucher Fiasco

Anonymous — Sun, 28 Jul 2019 05:07:09 GMT

@PM3HM

Visa, Mastercard, American Express, Visa Debit, unofficially Mastercard Debit, some prepaid "credit" card gift cards, vouchers from stores, vouchers online.

When there's a problem with one (or more) then try the others.

But certainly if there's some kind of system problem this company is woefully awful at communicating acknowledgment of the fact and what they're doing about it and whether it's fixed.

Think of the several rewards and the double rewards payout and the other little quirks of the service that go our way as compensation maybe. (flame suit donned)

Re: Compensation for Voucher Fiasco

ShawnC13 — Sun, 28 Jul 2019 05:10:02 GMT

@PM3HM wrote:
Hi, can we all voice our frustration and request compensation for the voucher system not working and causing so many of us unnecessary frustration and aggravation. No one should have to go through this. It’s basic that PM system should function properly. Lack of customer service and lack of having a number to call in is fine, but for #$@&%!!? sakes, the basic fundamentals of the system should work and not take this long to figure out what’s wrong and fix it !!!

I hope PM credits all of us 2 months free service. If we get nothing out of this, then it would be another slap in the face.

Your only other option would be to go to the CCTS and file a complaint there.

Re: Compensation for Voucher Fiasco

GinYVR — Sun, 28 Jul 2019 05:49:58 GMT

@PM3HMMaybe you can reference this thread and CCTS file number made by @kovu104

He is asking for 6 months worth of compensation.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Payment-voucher-issues/m-p/398444

Re: Compensation for Voucher Fiasco

computergeek541 — Sun, 28 Jul 2019 05:43:56 GMT

@PM3HM wrote:
Hi, can we all voice our frustration and request compensation for the voucher system not working and causing so many of us unnecessary frustration and aggravation. No one should have to go through this. It’s basic that PM system should function properly. Lack of customer service and lack of having a number to call in is fine, but for #$@&%!!? sakes, the basic fundamentals of the system should work and not take this long to figure out what’s wrong and fix it !!!

I hope PM credits all of us 2 months free service. If we get nothing out of this, then it would be another slap in the face.

If past situations provide any clues as to compensation, I see 2 months or 6 months (as suggested in another thread) is highly unlikely. I'm not sure how Public Mobile would decide who should get such compensation as some people have had some vouchers work but not others. The most recent compensation that I can remember has been free long distance minutes to get around a problem with provincial calling plans.

Compensation for Voucher Fiasco

PM3HM — Sun, 28 Jul 2019 14:10:13 GMT

Just an update for everyone, it is now over 72 hours since I purchased the vouchers and they are still not working on PM’s website, and still no response from my messages sent to the Mods.

Re: Compensation for Voucher Fiasco

mayall — Sun, 28 Jul 2019 14:16:45 GMT

Same here. Voucher was bought on Friday and still doesn't work. Sent message yesterday to mod and no response.

Re: Compensation for Voucher Fiasco

will13am — Sun, 28 Jul 2019 14:30:40 GMT

Compensation is case by case. I would recommend that all affected customers bring up the topic of compensation for service disruptions when interacting with the moderator team. Be reasonable, justify the amount and I am sure the would give it appropriate consideration. Note that is process is essential for those contemplating going the CCTS complaints route. One of the items required for a complaints to be accepted by the CCTS is contact with the carrier to resolve the issue first. They are a last resort.

Re: Compensation for Voucher Fiasco

Lauramariesmith — Sun, 28 Jul 2019 17:16:26 GMT

I just wasted $60. $10 through my credit card and $50 through voucher and it says my account status and plan are active but nothing words. I’ve tried resetting my phone multiple times. Nothing has worked. So basically just been scammed $70.

Re: Compensation for Voucher Fiasco

Dunkman — Sun, 28 Jul 2019 17:20:54 GMT

@Lauramariesmith

Have you tried the lost/stolen phone trick? It seems to reset your SIM card/plan.

To report your phone lost/stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Reboot phone.

Re: Compensation for Voucher Fiasco

Lauramariesmith — Sun, 28 Jul 2019 17:33:12 GMT

Tried that. Still didn’t work 😞

Re: Compensation for Voucher Fiasco

Master2000 — Sun, 28 Jul 2019 18:06:08 GMT

Voucher are not sold by Public Mobile and may need to be unlock by a store cashier scan (to prevent stealing) and data send to Public Mobile. Problems may come from sellers not sending data to Public Mobile. Faster and cheaper to get a credit card and buy credits directly from your Public Mobile account and credits are immediately available.

Re: Compensation for Voucher Fiasco

Dunkman — Sun, 28 Jul 2019 17:47:48 GMT

@Lauramariesmith

Another trick to restart your account is to manually load $1 to your available balance.

If that does not work, you will need to contact moderator.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Compensation for Voucher Fiasco

JackQuint — Sun, 28 Jul 2019 17:58:19 GMT

@will13am wrote:
Compensation is case by case. I would recommend that all affected customers bring up the topic of compensation for service disruptions when interacting with the moderator team. Be reasonable, justify the amount and I am sure the would give it appropriate consideration. Note that is process is essential for those contemplating going the CCTS complaints route. One of the items required for a complaints to be accepted by the CCTS is contact with the carrier to resolve the issue first. They are a last resort.

This (emphasis added) applies to any customer complaint to any business. Being reasonable and providing justification has led to many successful resolutions for me. Ranting/raving/screaming gets your complaint spiked.

Re: Compensation for Voucher Fiasco

Lauramariesmith — Sun, 28 Jul 2019 18:26:29 GMT

Thank you so much!!!

Re: Compensation for Voucher Fiasco

PM3HM — Mon, 29 Jul 2019 03:29:18 GMT

@PM3HM wrote:
Just an update for everyone, it is now over 72 hours since I purchased the vouchers and they are still not working on PM’s website, and still no response from my messages sent to the Mods.

Another 13 hours have passed and it is 8:30pm Pacific Time. Still no response from my message to Mods, no updates on PM's community by Mods, and my vouchers are still not being accepted. Full picture of my receipt with voucher/PIN #'s have been sent to Mods 3 days ago.

Re: Compensation for Voucher Fiasco

ShawnC13 — Mon, 29 Jul 2019 04:54:30 GMT

@PM3HMcan I ask where did you buy your vouchers? Trying to see if it is a certain retailer that is having the issues with vouchers

Compensation for Voucher Fiasco

PM3HM — Mon, 29 Jul 2019 13:29:29 GMT

I bought my vouchers at Real Canadian Superstore.

@ShawnC13 wrote:
@PM3HMcan I ask where did you buy your vouchers? Trying to see if it is a certain retailer that is having the issues with vouchers