topic Re: Autopay problem. in Get Support

Autopay problem.

diskman — Wed, 05 Jan 2022 13:26:16 GMT

I am on the $10/30 days plan and has been on Autopay, and the payment was automatically deducted with no problem until this month.

The July is not processed, and my account is now disunabled. I tried make a one time payment with the existing credit card info, but the system is giving me the follow message:

Unable to process this transaction.
Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged.

Nothing has changed on my end. How do I restart Autopay?

My account also said my $10 plan is expired!?

Re: Autopay problem.

Anonymous — Sat, 27 Jul 2019 14:35:53 GMT

@diskman wrote:
I am on the $10/30 days plan and has been on Autopay, and the payment was automatically deducted with no problem until this month.

The July is not processed, and my account is now disunabled. I tried make a one time payment with the existing credit card info, but the system is giving me the follow message:

Unable to process this transaction.
Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged.

Nothing has changed on my end. How do I restart Autopay?

My account also said my $10 plan is expired!?

Is your service still working? If so then ignore all that's going on.

Re: Autopay problem.

diskman — Sat, 27 Jul 2019 14:39:22 GMT

No. My account is now completely disabled due to nonpayment. No call or text.

Re: Autopay problem.

hairbag1 — Sat, 27 Jul 2019 14:44:13 GMT

You can send a message to moderators for their input....Click this to message them

Please be patient as it could take 48 hours or so for a response...usually much less.

Alternative is to get a voucher at 7-11 or most retail stores and add it to your account using 611.

Re: Autopay problem.

Anonymous — Sat, 27 Jul 2019 14:44:23 GMT

@diskman wrote:
No. My account is now completely disabled due to nonpayment. No call or text.

You could try the 611 to see if a charge can be made using your registered card. You could also get a voucher in stores or online and use the 611 or self-serve to make the payment. Then figure out why the cc isn't working.

Edit: ninja'd 🙂

Re: Autopay problem.

hairbag1 — Sat, 27 Jul 2019 14:46:18 GMT

Also...check out the services of www.recharge.com to add payment.

Re: Autopay problem.

diskman — Sat, 27 Jul 2019 14:49:59 GMT

Thanks.

Re: Autopay problem.

Anonymous — Sat, 27 Jul 2019 14:52:53 GMT

@diskman wrote:
Thanks.

So you're new here. That black box saying Accept as solution isn't like other forums where the OP of a thread closes a thread. It's actually to indicate which post is the solution to the thread. Saying thanks to one in particular is no solution. It's also frowned upon to give yourself that solution.

fyi

Re: Autopay problem.

computergeek541 — Sat, 27 Jul 2019 16:32:21 GMT

@Anonymous wrote:
@diskman wrote:
Thanks.
So you're new here. That black box saying Accept as solution isn't like other forums where the OP of a thread closes a thread. It's actually to indicate which post is the solution to the thread. Saying thanks to one in particular is no solution. It's also frowned upon to give yourself that solution.
fyi

I've adjusted this. Diskman feel free to choose.the response.that did answer your question.