topic Re: Cant verify email in Get Support

Cant verify email

frank255 — Wed, 05 Jan 2022 13:26:15 GMT

cant log into account. Need to renew plan.

Cant verify email when press forgot password.

email is xxxxxxxx@gmail.com.

Need to renew plan mods ffs help me out

Edit: email redacted by will13am. Please do not post personal information in the public forum.

Re: Cant verify email

saeliux — Sat, 27 Jul 2019 14:24:32 GMT

You can pay for your account through calling *611 with the credit card registered in the account or through a voucher while you sort out the selfserve

https://www.publicmobile.ca/en/on/get-help/articles/pay-for-your-services-through-611

On another note, you should delete your email from your question because this is a public website. Contact Moderator_team privately to reset your password. Here

Re: Cant verify email

frank255 — Sat, 27 Jul 2019 14:25:40 GMT

Does nothing I need moderator to putoney into my plan, I got the PIN number voucher I just need to put it in my account . Gonna quit Publix mobile this is ridiculous

Re: Cant verify email

saeliux — Sat, 27 Jul 2019 14:27:53 GMT

Now that you got a voucher. Did calling *611 work? You can enter the pin there

Re: Cant verify email

Anonymous — Sat, 27 Jul 2019 14:29:16 GMT

@frank255 wrote:
Does nothing I need moderator to putoney into my plan, I got the PIN number voucher I just need to put it in my account . Gonna quit Publix mobile this is ridiculous

The 611 service is another method to enter a voucher. The voucher number is 12 digits. It might be that the voucher isn't working. You can also use prepaid "credit" card gift cards. Vanilla brand works. Their sister brand MyVanilla didn't work for me.

Re: Cant verify email

kselmak — Sat, 27 Jul 2019 15:23:40 GMT

Is it possible that you used different email address during the signup

Can you find the welcome to self-serve email?

Also if you click on the 3 little dots you'll be able to edit your message and remove your personal info

Which method of payment do you intend to use. If you already have registered credit card or if you want to just voucher as people have already pointed you can call 611.