topic Re: Not able to port my previous number from Koodo in Get Support

Not able to port my previous number from Koodo

sangee_kamatkar — Wed, 05 Jan 2022 13:26:08 GMT

It asks me to reach out to the moderator, please help

Re: Not able to port my previous number from Koodo

ShawnC13 — Mon, 09 Dec 2019 00:16:45 GMT

@sangee_kamatkar wrote:
It asks me to reach out to the moderator, please help

If you are coming from Koodo prepaid yes you will need to create a trouble ticket with the moderators. If you are on Koodo postpaid you can log into your self-serve and go to change the number and then select port in number from another cellular provider and give the required information.

Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: Not able to port my previous number from Koodo

ChuckYeah — Mon, 09 Dec 2019 01:35:55 GMT

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

Re: Not able to port my previous number from Koodo

geopublic — Mon, 09 Dec 2019 02:39:49 GMT

@sangee_kamatkar Koodo prepaid and Public share the same backend system for porting numbers so you need to ask the PM moderator to setup the port for you. Have your Koodo account number, name on the account and Koodo phone number ready. To submit a ticket do the following:

Re: Not able to port my previous number from Koodo

LilyW — Mon, 09 Dec 2019 02:48:30 GMT

Sometimes it has to do with how you pay your bill with Koodo. You need to change from a credit card setting to another option.