topic Re: PLAN WAS NOT UPDATED in Get Support

PLAN WAS NOT UPDATED

oshax — Tue, 04 Jan 2022 18:02:00 GMT

Hi,

I was previously on the

$120 90 day, Unlimited province wide calling, Canada Text, 4GB Data.

When the new plans were out I went through Self serve to change my plan on the next renewal date.

That date was today and funds have been charged to my card.

Problem is that it still shows me on the same old plan.

Here is the plan I was expecting:

90 day, Province-wide calling, Global text, 6GB Data

Please help.

Re: PLAN WAS NOT UPDATED

Mary_M — Tue, 20 Sep 2016 17:32:56 GMT

Hey @oshax

Thank you for reaching out to us!

Sorry to hear that your new plan change did not take effect. Don't worry, I have activated the new one!. Simply reboot your device and view your self-serve account; everything should be in order.

Do not hesitate to send me a message if you have any other inquiries.

Re: PLAN WAS NOT UPDATED

clubie — Mon, 10 Oct 2016 03:54:17 GMT

Same issue here! I've PM'd you Mary-M

Re: PLAN WAS NOT UPDATED

Rockdaddy22 — Mon, 10 Oct 2016 04:21:22 GMT

Just in case @Mary_M isn't in tomorrow I'll also tag @Saray_O
Should be a quick fix, I'm sorry you experienced this issue.

Re: PLAN WAS NOT UPDATED

Saray_O — Mon, 10 Oct 2016 13:50:04 GMT

Hi @clubie,

I'm sorry about that. I have changed your plan for you! Could you reboot your phone so it recognizes the change? 🙂

Re: PLAN WAS NOT UPDATED

clubie — Tue, 11 Oct 2016 13:35:00 GMT

Thanks @Saray_O! All good now!

Re: PLAN WAS NOT UPDATED

Rockdaddy22 — Tue, 11 Oct 2016 13:47:53 GMT

That's great news, thanks for the update

Re: PLAN WAS NOT UPDATED

Mayellah — Thu, 04 Apr 2019 06:18:16 GMT

I’m having issues too with my plan. Can anyone help?

Thanks

Re: PLAN WAS NOT UPDATED

sunflowershine — Thu, 04 Apr 2019 06:22:58 GMT

@Mayellah wrote:
I’m having issues too with my plan. Can anyone help?
Thanks

@Mayellah What is your problem?

Re: PLAN WAS NOT UPDATED

Mayellah — Thu, 04 Apr 2019 06:25:47 GMT

I had a $10 plan as I just signed up and wanted to make sure I got service. Within 15 minutes of porting my old number, I changed plans and was charged. However that update doesn’t show on my account.

Also, my text message usage is blowing up and I haven’t even used 1 outgoing yet...

Re: PLAN WAS NOT UPDATED

sunflowershine — Thu, 04 Apr 2019 06:29:44 GMT

@Mayellah wrote:
I had a $10 plan as I just signed up and wanted to make sure I got service. Within 15 minutes of porting my old number, I changed plans and was charged. However that update doesn’t show on my account.
Also, my text message usage is blowing up and I haven’t even used 1 outgoing yet...

@Mayellah Seems that you just newly activated your SIM and make a payment first, Because you tried to port your old number, you are charged $10 again. Is that right?

Re: PLAN WAS NOT UPDATED

sunflowershine — Thu, 04 Apr 2019 06:36:52 GMT

@sunflowershine wrote:
@Mayellah wrote:
I had a $10 plan as I just signed up and wanted to make sure I got service. Within 15 minutes of porting my old number, I changed plans and was charged. However that update doesn’t show on my account.
Also, my text message usage is blowing up and I haven’t even used 1 outgoing yet...
@Mayellah Seems that you just newly activated your SIM and make a payment first, Because you tried to port your old number, you are charged $10 again. Is that right?

@Mayellah You may want to contact the Moderator to see if they can give you a refund for that. You can simply click on the envelop icon (beside your sign-in logo) and send to "Moderator_Team". There is no guarantee. Sometimes the porting may take up to 2 days. You may be able to call out and texting. So you can keep your old SIM to receive call.

Re: PLAN WAS NOT UPDATED

Metal1967 — Thu, 04 Apr 2019 06:37:41 GMT

@Mayellah

What plan did you change to?..being charged again iswhat happens on an immediate plan change..as for used texts phones send messages to apple and google once they register on a new service

Re: PLAN WAS NOT UPDATED

Mayellah — Thu, 04 Apr 2019 06:37:41 GMT

I bought my SIM $10 in store

I activates a $10 plan ( to Make sure I got service ) prior to porting my number.

Once I saw I had service, I ported my number and changed my plan to $25 .

I was charged for both plans.

Re: PLAN WAS NOT UPDATED

sunflowershine — Thu, 04 Apr 2019 06:42:05 GMT

@Mayellah wrote:
I bought my SIM $10 in store

I activates a $10 plan ( to Make sure I got service ) prior to porting my number.
Once I saw I had service, I ported my number and changed my plan to $25 .
I was charged for both plans.

@Mayellah You need to set up your APN in order to use your data. Click the following link and select the android phone or iPhone model:

https://www.publicmobile.ca/en/bc/get-help/articles?q=apn

Welcome to PM! Good night...

Re: PLAN WAS NOT UPDATED

Mayellah — Thu, 04 Apr 2019 06:42:05 GMT

Really? Sending unauthorized texts? Hope my plan gets rectified soon!!!

Re: PLAN WAS NOT UPDATED

sunflowershine — Thu, 04 Apr 2019 06:47:58 GMT

@Mayellah wrote:
Really? Sending unauthorized texts? Hope my plan gets rectified soon!!!

@Mayellah You go to your Account and check your status and what plan that you are currenting in. Don't panic. Just wait and get rest soon.

Just a recommendation: There are free apps online that you can call and text within North America for FREE. I like TextNow for it covers all areas within Canada (Fongo doesn't). You have a unique number and voicemail too. But you have to use it with wifi or data. I saved a lot of money while using them.

Re: PLAN WAS NOT UPDATED

Mayellah — Thu, 04 Apr 2019 07:01:20 GMT

I don’t sleep... 😂

And these issues don’t help!!! Once my plan is updated to the $25, I won’t have to worry.

Re: PLAN WAS NOT UPDATED

Metal1967 — Thu, 04 Apr 2019 07:02:42 GMT

@Mayellah

Does your self serve still show you are on the 10$ plan?

Re: PLAN WAS NOT UPDATED

Mayellah — Thu, 04 Apr 2019 07:04:42 GMT

Yup... But was already charged the $25