topic Re: Cannot receive SMS but can send. in Get Support

Cannot receive SMS but can send.

HannahSelden — Wed, 05 Jan 2022 13:26:02 GMT

I have been able to receive MMS but not SMS for a few days now. On my phone info page, the SMSC is not filled out, and when I refresh it shows a number. After leaving the menu, the field returns to blank and the issue persists. When I try to input the public mobile SMSC number into the field it says "update error". How do I fix this so that the right number is in the SMSC field?

Re: Cannot receive SMS but can send.

geopublic — Sun, 08 Dec 2019 23:20:22 GMT

@HannahSelden Did you recently come back from the US? Did you purchase a US roaming addon? Is yes, then the situation will fix itself by the end of the day.

Re: Cannot receive SMS but can send.

HannahSelden — Mon, 09 Dec 2019 01:00:14 GMT

@geopublic , I did buy a US roaming plan last weekend when I traveled there, but this issue only popped up 2 days ago. Could it still be related?

Re: Cannot receive SMS but can send.

geopublic — Mon, 09 Dec 2019 02:27:30 GMT

@HannahSelden wrote:
@geopublic , I did buy a US roaming plan last weekend when I traveled there, but this issue only popped up 2 days ago. Could it still be related?

@HannahSelden Not sure, usually the issue resolves itself within 24 hours of when you get back. Best to submit a ticket to PM notify the what happened and ask them if they can remove the addon from your account to see if corrects the problem.

Re: Cannot receive SMS but can send.

kimchurch — Tue, 10 Dec 2019 02:47:11 GMT

Same exact problem I am having & now for some reason can't send a message to the moderators - time to get a new phone plan????

Re: Cannot receive SMS but can send.

amack — Tue, 10 Dec 2019 03:22:58 GMT

@kimchurch wrote:
Same exact problem I am having & now for some reason can't send a message to the moderators - time to get a new phone plan????

I spent an hour waiting for the reply page to load only to have the send button not work. I opened a new ticket over that.

I was told texting would be fixed in 24 hours, but now I'm being told 72. This has been a problem since 2017. It's completely unacceptable.

Re: Cannot receive SMS but can send.

amack — Tue, 10 Dec 2019 03:31:39 GMT

Was

@HannahSelden wrote:
I have been able to receive MMS but not SMS for a few days now. On my phone info page, the SMSC is not filled out, and when I refresh it shows a number. After leaving the menu, the field returns to blank and the issue persists. When I try to input the public mobile SMSC number into the field it says "update error". How do I fix this so that the right number is in the SMSC field?

I see that this was marked solved. Did you get your text messaging back or was the solution just to contact the moderator team?