topic Re: Moderator team is not replying in Get Support

Moderator team is not replying

Avipinosa — Wed, 05 Jan 2022 13:25:59 GMT

I have send many messages to moderator team regarding the defective voucher that i bought. Why they are not replying at all.

Re: Moderator team is not replying

geopublic — Fri, 26 Jul 2019 20:47:00 GMT

@Avipinosa wrote:
I have send many messages to moderator team regarding the defective voucher that i bought. Why they are not replying at all.

@Avipinosa It's because they are currently overwhelmed trying to put out to many fires. Be patient they will respond.

Re: Moderator team is not replying

ShawnC13 — Fri, 26 Jul 2019 20:47:09 GMT

@Avipinosa wrote:
I have send many messages to moderator team regarding the defective voucher that i bought. Why they are not replying at all.

I am not sure how long you have been waiting but wait times can be upto 72 hours and even then maybe more. Have you tried to activate the voucher by calling *611?

Re: Moderator team is not replying

ChuckYeah — Fri, 26 Jul 2019 20:48:54 GMT

It can take up to 48 hours for the team to respond to your concerns.

It also may or may not be true that sending multiple messages will make it take longer. It surely will mean the moderaters will take longer to get to other questions though.

Re: Moderator team is not replying

Avipinosa — Fri, 26 Jul 2019 20:53:44 GMT

I tried all the possible ways to make my voucher work. I contacted the shoppers, send message to moderator and called 611. My account is suspended now, plus i dont want my money get wasted.

Re: Moderator team is not replying

geopublic — Fri, 26 Jul 2019 20:57:39 GMT

@Avipinosa wrote:
I tried all the possible ways to make my voucher work. I contacted the shoppers, send message to moderator and called 611. My account is suspended now, plus i dont want my money get wasted.

@Avipinosa Hopefully the mods respond soon.

Re: Moderator team is not replying

RossN — Fri, 26 Jul 2019 21:30:53 GMT

@Avipinosa hi I don't blame you for being upset this has been an ongoing issue for days now but the only recourse is to wait for a moderator to reply here is the link moderators here they have told a few people who have got it resolved is that it is an internal system error (no kidding lol)

Re: Moderator team is not replying

Avipinosa — Fri, 26 Jul 2019 21:00:49 GMT

I know. Things like this should be prioritized. It causing inconvient for some.

Re: Moderator team is not replying

hairbag1 — Fri, 26 Jul 2019 21:05:32 GMT

@Avipinosa wrote:
I have send many messages to moderator team regarding the defective voucher that i bought. Why they are not replying at all.

Just curious...where did you buy the voucher and how long ago ?

Re: Moderator team is not replying

Emilydunham1991 — Fri, 26 Jul 2019 21:16:59 GMT

I also bought two vouchers last night and they are not working. My account is suspended and no one has replied to me in almost 24 hours ..... not impressed at all.

I’ll probably leave public over this sadly. I can’t afford to not have my phone working. Im

missinf business calls ...

Re: Moderator team is not replying

Luddite — Fri, 26 Jul 2019 21:33:13 GMT

@Emilydunham1991 wrote:
I also bought two vouchers last night and they are not working. My account is suspended and no one has replied to me in almost 24 hours ..... not impressed at all.
I’ll probably leave public over this sadly. I can’t afford to not have my phone working. Im
missinf business calls ...

Indeed, moderator responsiveness is abysmal currently.

I have given some thought to the issue of service disruptions and have concluded a residential phone service, cellular or landline, alone is not a good solution if you cannot tolerate several days without service. A business voip service seems to offer the best balance of dependability and price BUT I am not an expert just an interested bystander on business service.

Some reading for you:

VOIP: https://top5voipproviders.com/ca/ and https://www.gonevoip.ca/

STILL WANT PM for the price: https://productioncommunity.publicmobile.ca/t5/Getting-Started/100-SERVICE/m-p/183753#M33693

Re: Moderator team is not replying

hycm53 — Fri, 26 Jul 2019 21:37:30 GMT

@Avipinosa wrote:
I tried all the possible ways to make my voucher work. I contacted the shoppers, send message to moderator and called 611. My account is suspended now, plus i dont want my money get wasted.

Does your phone work? If it does then don't need to worry about account status.

Re: Moderator team is not replying

hycm53 — Fri, 26 Jul 2019 21:39:08 GMT

@Emilydunham1991 wrote:
I also bought two vouchers last night and they are not working. My account is suspended and no one has replied to me in almost 24 hours ..... not impressed at all.
I’ll probably leave public over this sadly. I can’t afford to not have my phone working. Im
missinf business calls ...

If your phone works then don't need to worry about account status.